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thanks for the reply and i totally understand the reasons, what im getting at is the fact that they are saying they need the car (which is stuck outside my house immobilised as it were) in order to read a code then send this off in order for a 12 digit code to be generated. Surely the 12 digits specific to my car are already known otherwise i never would have started it , i dont get that they cant go off my vin etc its not a new key or one that was previously coded to another vehicle, it seems like a monoply scenario and they want to charge me for info belonging to my car and thus me
Why won't anyone be surprised to hear they are trying to profiteer from it? I'm not savvy about their security system so I may be asking a stupid question... Is it just possible that the code belongs to the immobiliser/alarm and can be by-passed if you decide to go down that road? There has been some discussion on this subject and I think something from Webcode about 2 mnths ago.... I can't look it up for you right now but try and see if anything relevant to your situation is explained in that thread and maybe an alternative given.
I'll look in again later and if you haven't found it I'll search it put for you.
Currently in vass20's garage:
Citroen Relay 2.2 HDi + Citroen C4 1.6 HDi EGS