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There may also be a "sensitivity" adjustment for this auto volume control. If yours is set to minimum that may explain why it doesn't apear to work.
In the handbook there should be instructions telling you how to set/adjust this feature. Our system is also the Tuner iList Cabasse Auditorium unit and both the setting and sensitivity are user adjustable.
This feature appears to work better on some cars than others, Citroen and Peugeot systems don't really work, Ford,Vauxhall and Renault ( or at least on our Laguna) systems do. It is only a subtle difference, if you are not entirely happy just switch the feature off and use vol controls as you wish.
Currently in SportTourer's garage:
2010 Laguna III SportTourer Initiale Tom Tom.