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post #2 of (permalink) Old 11th September 2013
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Re: zoe

Hi there and welcome.

TBH, having been employed within Ford Motor Company as one of those 'bouncers'... you will find it nigh on impossible to correspond/speak directly with a 'top' manager.

It's not that they don't care about the customer, but rather, they are employed by the board/shareholders in a more strategic capacity, rather than the operational aspects, the duties of which are delegated out.

I appreciate that this may frustrate someone (like yourself) who want to talk to the organ-grinder, rather than what they perceive to be the monkey - but businesses are structures whereby each person/department has a clearly-defined role/function to fulfill, otherwise it ceases to be an 'organisation' (as it isn't organised), and more a free-for-all.

Can I ask what the problems are that you have encountered? (without naming people - the forum has rules about naming & shaming).



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