Join Date: Jul 2006
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Hi there and welcome.
TBH, having been employed within Ford Motor Company as one of those 'bouncers'... you will find it nigh on impossible to correspond/speak directly with a 'top' manager.
It's not that they don't care about the customer, but rather, they are employed by the board/shareholders in a more strategic capacity, rather than the operational aspects, the duties of which are delegated out.
I appreciate that this may frustrate someone (like yourself) who want to talk to the organ-grinder, rather than what they perceive to be the monkey - but businesses are structures whereby each person/department has a clearly-defined role/function to fulfill, otherwise it ceases to be an 'organisation' (as it isn't organised), and more a free-for-all.
Can I ask what the problems are that you have encountered? (without naming people - the forum has rules about naming & shaming).
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater