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post #9 of (permalink) Old 11th September 2013
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Re: zoe

To bypass someone like this, you'll need to resort to good-old pen & paper.

And write to Éric Personne, Head of sales and quality reporting, Renault Retail Group (RRG), c/o
13-15 Quai Le Gallo Boulogne Billancourt Cedex, 92109 France

info extracted from &

Now there is no guarantee that your letter will actually reach his desk, but it will certainly find it's way to his assistant, who will, in turn, start asking some awkward questions above the level of the person you've been dealing with.

Ensure your letter is as concise, legible and coherent as possible, to ensure you a) are taken seriously and b) all your issues are raised as points and addressed in their response.



This job should never be complete - the day I think I've done it all, is the day I resign.

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