Join Date: Jul 2006
Nominated 11 Times in 37 Posts
TOTW/F/M Award(s): 17
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To bypass someone like this, you'll need to resort to good-old pen & paper.
And write to Éric Personne, Head of sales and quality reporting, Renault Retail Group (RRG), c/o
13-15 Quai Le Gallo Boulogne Billancourt Cedex, 92109 France
info extracted from http://www.renault.com/en/lists/arch...t.pdf#page=163
Now there is no guarantee that your letter will actually reach his desk, but it will certainly find it's way to his assistant, who will, in turn, start asking some awkward questions above the level of the person you've been dealing with.
Ensure your letter is as concise, legible and coherent as possible, to ensure you a) are taken seriously and b) all your issues are raised as points and addressed in their response.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater