Join Date: Sep 2013
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To bypass someone like this, you'll need to resort to good-old pen & paper.
And write to Éric Personne, Head of sales and quality reporting, Renault Retail Group (RRG), c/o
13-15 Quai Le Gallo Boulogne Billancourt Cedex, 92109 France
info extracted from http://www.renault.com/en/lists/arch...t.pdf#page=163
Now there is no guarantee that your letter will actually reach his desk, but it will certainly find it's way to his assistant, who will, in turn, start asking some awkward questions above the level of the person you've been dealing with.
Ensure your letter is as concise, legible and coherent as possible, to ensure you a) are taken seriously and b) all your issues are raised as points and addressed in their response.
Thanks Again Paul (top Man)
Has some fun this morning
thought there was a problem with the Zoe and called the AA as Renault say to do Well the AA said they don't no anything about EV cars But they will pick it up and take it to some one who does ( only if the hand brake works )
Its going to be fun this Zoe I can see that
Thanks again Paul
Currently in Zoeiy's garage: