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post #4 of (permalink) Old 19th October 2005
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Ask OG about Merc customer care - or lack of it. The idea of mystery shoppers is fantastic and I reckon ALL manufacturers could take a leaf out of Mazda's book on that one

And as far as SportTourer's comments - spot on! You've probably found another forum and the users on there congratulating each other when they get a potential Renault owner to steer clear. That's all very well - but maybe that user really wanted a Laguna II and not a Mondeo. How many of us can say that heart does not lead head when it comes to buying a car

As the likes of SportTourer and Laguna II Owner (and others) have said on this forum time and time again:

2. Choice of dealer is significant and you should try an alternative if you feel you are not getting the service you deserve
3. Forewarned is forearmed. Laguna II Owner has spent hours documenting articles for Renault owners. This will hopefully mean that people are more aware of potential problems and the best way to deal with them

We are hopeful that this forum will prove very useful to potential Renault owners - but without the negativity found elsewhere
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