Join Date: Jul 2006
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I wish you well with this - I remember with Ford (I was a Customer Services Manager within that department covering the UK), that any out of warranty claim was subject to a goodwill scale, based upon ownership factors, and the age/mileage of the car/van in question. If a contribution were to be applied, it would probably be around 25%, because in the Ford owner's manual (haven't checked the Renault one), but it states that leather is a natural material, and as such should be periodically treated to maintain its condition - they may try to use this as a 'get-out' clause. I'm not saying don't try, but be prepared for this line of policy. I would suggest getting as many fellow owners to come forward with their respective details so that you can show that this is an endemic flaw, and not one which you have caused. Hope this helps, Paul.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater