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post #9 of (permalink) Old 12th December 2006
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I wish you well with this - I remember with Ford (I was a Customer Services Manager within that department covering the UK), that any out of warranty claim was subject to a goodwill scale, based upon ownership factors, and the age/mileage of the car/van in question. If a contribution were to be applied, it would probably be around 25%, because in the Ford owner's manual (haven't checked the Renault one), but it states that leather is a natural material, and as such should be periodically treated to maintain its condition - they may try to use this as a 'get-out' clause. I'm not saying don't try, but be prepared for this line of policy. I would suggest getting as many fellow owners to come forward with their respective details so that you can show that this is an endemic flaw, and not one which you have caused. Hope this helps, Paul.

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