Platinum Member located in the UK
Join Date: Nov 2012
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Re: Dealer Complaint, just wanted your thoughts on the situation.
So are you saying that your central locking and alarm & immobiliser all worked perfectly fine for years with no problem until the fob recently broke? Is it a Renault Main Dealer you are dealing with? Perhaps the dealership should have demonstrated to you the operation of the new key fob before you was asked for payment knowing only part of the system could be activated.
It is awkward getting correct information from people when there is a game of 'chinese whispers' going on from the technician to the service desk to the receptionist to the manager etc.
I know you are upset as a lot of money has been spent, but don't get hot-headed with the people you are speaking too, keep things polite and factual and complaints are best laid out in writing (e-mail or letter) so facts are clear for all parties to consider.
Currently in Renoir White's garage:
Renault Trafic 1.7 Petrol Vauxhall Astra 1.4i & in bits Triumph Bonneville T140E & H-D XLH1200