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post #2 of (permalink) Old 31st October 2005
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Unfortunately my experience about 7 years ago indicates that Renault UK are extremely poor when it comes to customer service and keeping customers happy. I ordered my Scenic; delivery was delayed due to a problem with "my" car also being bought by someone else on the same day (dealership group, and someone in another garage bought the car that was supposed to have been available for me to buy). Anyway, "my" salesman found another similar car in group stock within a week and a new delivery date was arranged - a Saturday morning. On the Friday afternoon, as I was about to lave work, I got a phonecall to say that Renault had detected a bad batch of driveshafts, and "my" car was one of the affected ones; Renault UK would not allow my dealer to release my car to me. Cue calls to the insurance company and Renault UK - I was due to go on a motoring holiday the following Monday (fortunately using my parents' car). When we returned 10 days later, there was still no sign of a replaceemnt driveshaft. The dealer hired me a Ford Mondeo whilst Renault tried to sort out the fiasco; eventualy it took about 3 more weeks before the parts were available and I could finally drive my new car away. The dealer went out of their way to help, but they got no support from Renault UK - who admittedly supplied me with a set of roof bars as token compensation for all the inconvenience I had suffered.
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