I think when an insurer is approached for any reason, they automatically assume that the enquirer is after their money, so they try to appease by making at least a minor offer. They offered you that to say sorry that you had to ring more than once when your enquiry had not obtained a response from them. Nicer than a smack isn't it?
Nice to hear things are at least moving Meesh.
Just had a look at that letter from Egg again, think things may not be as they first seemed! If you remember in an earlier post I said I was suspicious of Egg as Egg are underwritten by UK Insurance limited and UK Insurance Limited underwrite Renault. Feel as though their is a conflict of interest their!
Looking at my letter from Egg it states -
"I am pleased to advise that Egg Insurance has agreed to cover the cost for the new bonnet catch on this occasion ... and can confirm that I have arranged a cheque in the sum of £59.57 to be sent to you. This would represent full reimbursement of the cost you incurred in relation to the faulty part ... If we do not hear from you within 8 weeks, we will assume that we have concluded this matter to your satisfaction.
Today I receive a cheque not from Egg but from UK Insurance! Do you think I am being paranoid about what they are trying to do here or agree that they seem to be trying to get me to settle for £59.57!
The letter does clearly state that the bonnet clip was faulty though so in a way that has strengthened my case. With insurance companies I have never heard of them just to give money back when it has not been asked for.
Going to do a bit more digging on UK Insurance I think.