I have had this problem for 7 weeks now. I did a lot of research on this and it is a very common problem with scenics. I elected to use a firm called
They refurbish your original cluster for around £190. Or this is what I was led to beleive!
Please check out my dealings with this firm before using them yourself!!!
Dispute is on going with
Thought people may be interested to see what sort of people are running this outfit!! This is a copy of correspondense between them and myself. I have just reported them to Ebay abuse department. Read this and you decide?
Dear lewyharvey,
its not being held to ransom but we have to treat arseholes like you like this as we know you cry like a baby when something is not right. Your woman at home must be giving alot of ¤¤¤¤ for you to be developing a attitude which stginks in such way. I see that you have got a picture of yourself on ebay and to be honest with you only a ****** would do that. Good luck and all the best.
Message: Hi I received this abusive mail after several messages between myself (user ID:lewyharvey) and seller (user ID
) Throughout the correspondense I was in no way was abusive to the seller, and therefore did not warrant such an abusive message. I would appreciate something being done about this as I have been a very reponsible, respected, member of the Ebay community for some 7 years, with an impeccable 100% feedback score of 610, and feel people should not be subjected to this sort of abuse! Here are earlier messages that led to this abusive one. Many thanks, LEWIS.
27 July 2009 13:18
Dear lewyharvey,
Hi,
looking at our records we can see that your unit could not be repaired and you were refudned imedietly. We kept your file on records for when a replacment comes in but none have so we could not help you. This was just as a good will gesture and not in the paid service to do. We have tried work so hard to keep this account 100% but you have just ruined with the word untrustworthy.
is a widely recommended company outside of ebay within many forums and i cannot have this feedback on the account. Please could you tell me why you have given us such feedback and what can we do to get this off. We are always on the phones and if we knew you were unhappy we would have tried our unpmost to help you through your problems, but to be called untrustworthy is just wrong./ We will try first to get this of our account a very professinal manner and hope we can do so.
27 July 2009 14:17
Dear
The 1st time you repaired my unit it was sent to you as working but would only lose the time and trip etc. intermittently. You said this had been repaired but on return the unit was exactly the same as when I initially sent it to you. Upon request I returned the unit as it was covered by your warranty. You had it for 2 weeks and I must have called 6 times during this period. Every time I was told it would be returned within a couple of days. I then got a call saying the unit was fully working, but the repair could not be guaranteed as it had reset a few times. I was given a full refund which I appreciated. However by this time I was some £18 out of pocket owing to P&P charges. When I eventually got the unit back only the right side of display worked and has remained that way since. I explained this on the phone and was told I would be given a refurb at trade price. I accepted this but could not get the fact through to the guy on the phone that the unit was now damaged. When I initially sent the unit to you everything actually worked apart from the intermittent resetting, now only half the unit works! I feel very hard done by with the outcome of this failed repair, but was waiting on the provision of the refurbished unit. Over 6 weeks has gone by and nothing. Since you regard yourselves as one of the leading providers of this service this to me warrants negative feedback as you have damaged my unit, and failed miserably in providing a replacement. This feedback will remain until you provide me with the promised refurbished unit. If however within 2 weeks of this letter you haven't I will be seeking legal advice from my solicitor as how to proceed.
Mr L Harvey
27 July 2009 18:50
Dear lewyharvey,
Hi,
all i can say after you reply is this. You never rang us within the 6 weeks wait of yours to chase anything up and if you would have mentioned feedback we may have done something you never know. If this feedback is retracted then far enough i will get you a replacment at trade price within 48 hours. The feedback must be retracted first for me do even think to do this for you as if you didnt we lose out tottally. You can copy this reply for your solicitors if my word is not enough. Ill leave it to you as we may have only got negative and a few people have already commented saying that we have got hundreds of satisfied customers and we should not let just one trigger happy customer effect us as it wont, but i reaally do want this RED message of my feedback board.
28 July 2009 01:18
Dear
Firstly I did contact you on the phone up to 2 weeks after receiving the refund, I also messaged you through ebay. Secondly I don't like being held to ransome saying you will only get me a replacement when and if the feedback is removed! Thirdly I resent the 'trigger happy' reference as I have thought seriously over this. I have been registered with ebay for 7 years and have considerably more experience than you at this. The impression I got from my last conversation on the telephone was as though the damaged unit was now my problem! You didn't actually offer me a replacement this was only agreed after I insisted on it for sometime. Now miraculously you promise me one within 48 hrs after I've waited several weeks with no sign of you contacting me. Tell you what, keep your replacement, and keep your negative feedback. Thanks very much for showing what a great service you provide to your customers!
Mr L Harvey
28 July 2009 10:45
Dear lewyharvey,
its not being held to ransom but we have to treat arseholes like you like this as we know you cry like a baby when something is not right. Your woman at home must be giving alot of ¤¤¤¤ for you to be developing a attitude which stginks in such way. I see that you have got a picture of yourself on ebay and to be honest with you only a ****** would do that. Good luck and all the best.
Summary:
I am sure you will agree this to be an unfair, uncalled for, abusive attitude. I trust you will deal with this seller in the manner fitting.
Many thanks for your help
LEWIS
Please do not deal with this company, nothing but hassle and trouble!!!!