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post #338 of (permalink) Old 28th January 2007
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Some humour?

Well I wanted to tear their statement to shreds, to here goes - share in the fun of poking fun at Renault!

"As a manufacturer who takes any customer issue extremely seriously, [laughable!!!] Renault UK has shown concern where a customer has reported this experience, and reiterates that the safety of its customers is of paramount importance. [yeah right!!]

Renault has not found a manufacturing defect on the bonnet catch mechanism on the Clio II. All parts of the catch mechanism are accessible for lubrication. In the context of the amount of Clio II sold in the UK between 1998 and 2003 (350,000), [That's a lot of death traps on the road and accidents waiting to happen!!] there remains only a proportionately small number of cases where a problem with the bonnet catch mechanism has been reported. [yes but their miss the point that the maintenance is the responsibility of the servicing garage - which in my case is 100% the liability of Renault UK. It was only after this report did they instruct their dealers to "maintain" these catches! Also what about the other proportion of Clio's that are on the road - and they simply waiting for this to happen to them??? This position is plain stupidity!!]

Renault UK has carried out 34 inspections to date of Clio II***8217;s where the owner had reported this issue. The inspections were all attended by a representative from Renault UK***8217;s Technical department, a representative from the owner***8217;s individual insurance company and in some cases, by the customer unless they declined to attend. [not in my case - so wrong again!!]

Every inspection concluded that there was no manufacturing defect found and that the incident had occurred due to the bonnet not being closed properly as per the clear instructions in the vehicle handbook. [nothing to do with closing the bonnet properly - it's the lock mechanism at fault!!] The handbook clearly states that the customer should ***8216;check that the bonnet is locked properly***8217;. [yes but that's the point, if the bonnet appears locked (bonnet is flush / secure when tugged), what else can on do? This is the issue - one has to assume all catches are engaged - BIG mistake, hey?]

However, we acknowledge that the reported incidents may cause our customers concern therefore, as a responsible manufacturer, Renault UK is very keen to ensure that it uses all means necessary to reassure its customers. ["reassure" - nah you just wanna cover your arses! Reassuance is a recall you wallies! That's "safety concious" - if this were the US, you would be in court by now and liability for millions of $'s in lawsuits!]

Renault continues to monitor any complaints regarding Clio II bonnets closely and as part of this, Renault UK has instructed its dealer network to check the condition of the bonnet lock mechanism and safety catch on all Renault vehicles during routine service and MOT. [This only moves the liability down to chain FROM THIS DATE - the incidents happened before this date are still the liability of Renault UK!]

Any concerned customers can contact Renault UK Customer Services on 0800 072 3372. [why bother - they don't listen!]"


Aaron Brigatti
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