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post #1 of 6 (permalink) Old 5th August 2011 Thread Starter
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2010 Megane sports bodykit problem (warranty question)


I have a 2010 Renault Megane sports tourer which I purchased new from Renault with the optional sports body kit fitted. I have owned the car for less than a year now and one of the sports body trim panels has become detached. It started to flap in the wind as I drove the vehicle and on inspection the glue that held the panel had debonded so I decided to remove the two remaining screws holding the panel on to prevent it doing damage or potentially coming off whilst driving. I have since taken the car to a Renault garage and asked them to reattach the panel (and remove and reattach the other side which was starting to work loose) but have now been told that the work is not covered under warranty because the car has 18000 miles on the clock and so it is considered 'high mileage' and the work is body related.

I have gone through my warranty document with a fine tooth comb and can find no mention of bodywork being excluded, regardless of mileage.

Whats going on? Is the garage mistaken or am I?

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post #2 of 6 (permalink) Old 5th August 2011
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Re: 2010 Megane sports bodykit problem (warranty question)

It may be that the body kit is deemed (or being interpreted by the dealer) as 'trim' (which normally comes with 1 year's warranty).

Was the bodykit fitted at the factory, or by the dealer?

It would be worth a call to Renault Customer Services , as they will clarify the matter, and may even be able to cover the cost, even if the warranty won't.



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post #3 of 6 (permalink) Old 5th August 2011
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Re: 2010 Megane sports bodykit problem (warranty question)

I'd be on the phone to RCS asking them to help out.


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post #4 of 6 (permalink) Old 6th August 2011 Thread Starter
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Re: 2010 Megane sports bodykit problem (warranty question)

Thanks for the help, the bodykit was specified when we ordered the car and is on the order sheet, we selected from the list of options in the brochure. I'm not sure if this means the kit was fitted by the garage or the factory but I would suspect the later as it includes a different front bumper and side skirts which are colour matched and more than what I would call trim.

Even if they do decide it is trim and therefore only covered by a 1 year warranty, I've had the car less than a year so it shouldn't be a problem. More over, we paid 25000 ukp for this car and regardless of who fitted the panels I do not expect them to fall off after 11 months, the car is in an otherwise immaculate condition and has been very carefully looked after.

Will be going to the garage today so I will let you know how I get on.
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post #5 of 6 (permalink) Old 6th August 2011
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Re: 2010 Megane sports bodykit problem (warranty question)

As said above,if you have no joy with the dealer I would straight to Renault Customer Services to complain.As you say,no matter who fitted the kit it shouldn't be falling off at this early stage and in all honesty it won't be expensive to fix it back on so I don't see what the garages problem is.

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