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post #6 of 12 (permalink) Old 1st February 2006
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post #7 of 12 (permalink) Old 7th February 2006 Thread Starter
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Renault Warranty B*****DS!!!!!!
The dealer recieved a fax back from Renault Warranty department and they have rejected the claim on the grounds that there is no way that such a crack could develop due to manufacturing or materails failures and thus must have been caused by excessive force on the wing, e.g. an impact.
I very unhappy with this response because

1. I am a supplier quality engineer for a global engine manufacturer and know first hand that materails and manufacturing failures do happen and do reach the customer how ever good the quality system is.

2. The design of the wing is that they can absorb impacts up to a certain level, i.e small prangs etc.., my brother crashed a scienic he had into a wall on the nearside corner and did not crack the plastic!
For a crack to appear there must have been a considerable impact and considering the postion of the crack, directly above the wheel you would expect to see damage to the wheel or surrounding panels, which there is none. there is not even any scrapes on the paint.

Next step is call Renault UK customer services and see where i get, but I'm not hopeful that i'll get anywhere.

Has anyonre got any advice or contacts for dealing with Ren Uk customer services.

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post #8 of 12 (permalink) Old 7th February 2006
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While I can't see how any kind of accident with another vehicle or street furniture could have caused this, there is a plausible explanation. Some little scrote has probably given the wing a good kicking, and while it hasn't marked the paint, it has caused enough stress to fracture the plastic at its weakest point. The rest of the wing has done its job and sprung back into shape.

It's amazing just how much of a hammering these things can take. My last Laguna was forced off the road by a coach (fortunately at low speed - the driver of the coach decided to turn left when the lights turned green - the problem being that he was at a set of lights where you were only permitted to turn right. Unfortunately, I was in the lane next to him.) My car got forced up onto a traffic island, buckling both front wheels, and taking chunks out of both front tyres. It also gouged a rather nasty crease along at least half of the length of the coach.

The wing itself sprang back into shape almost perfectly. The shut line with the door was slightly out, one of the mounting points had perforated the skin and the paint was scuffed to hell, but that was it.
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post #9 of 12 (permalink) Old 7th February 2006
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The only advice I can give is don't be fobbed off and don't give up.Renault will hang out till your warranty runs out and then stick 2 fingers up at you when it does!.
If you are in any doubt about your wing then take it to a Renault bodyshop and get them to take the wing off with you watching with a video camera.If any damage has been caused to your wing it WILL show up on the inner face as this is not painted.Any stress or weakness will be easy to see and if there is none then Renault have no option but to pay out.I can't see why their being so bloody awkward,how much is a new wing for gods sake!
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post #10 of 12 (permalink) Old 7th February 2006 Thread Starter
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Thats the thing my warranty runs out in 3 weeks!

I might take the wing off myself in the morning,(my nearest Ren body shop is at least 35 miles away) its had it regardless and then'll take some photos of it.

a new wing is 52 unpinted, its hardly going to put them into recievership! but it means alot to me as i'm just in the process of buying my first house and its money i'd rather not spend

i'm also going to go back to the garage where i bought it as he said if i had no joy he might be able to come to an agreement
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clio , split , wing

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