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This appears to be a fairly common fault on earlier Laguna II tourers - it is due to water ingress - if you can remove the cover and apply some wd40 type cleaner and "clean the contacts" with some fine wet/dry, fibreglass pencil it should be ok.
Apparently there is also a mod out which Renault have fitted to later cars to help prevent this and also if you go to a dealer with this fault on an older car they will carry out the mod. Unfortunately as yours is an 02 model it will be out of warranty - they will charge you. Try the wd40 and see how you get on.
Currently in SportTourer's garage:
2010 Laguna III SportTourer Initiale Tom Tom.