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post #1 of (permalink) Old 23rd April 2007 Thread Starter
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praise for a dealership....(yes I am sober).!!!

Hi all,
I know we generally come on here to discuss, rant and rave etc about problems with our Renaults, the dealerships etc..... but I actually want to praise a dealership.
Bristo's in Ipswich last week done an excellent job with my laguna after the turbo went.
The turbo blew on Sunday night.
RAC towed my laguna to Ipswich Renault where we left a note with the keys.
Next morning phone calls were made to discuss the problem.
On Tuesday they had the vehicle inside for diagnostics and confirmed it was the turbo .
Now, my laguna is 4 1/2 years old with 62000 on the clock.
18k and 36k services done by renault but 54k done elsewhere.
The warranty guy at the dealership managed to get 100% payment from Renault UK even tho the 54k had used the wrong oil ...semi synthetic insted of fully.
I had my vehicle returned to me Friday morning all perfect.
What impressed me most was the lines of communication from the dealership. I knew exactly where I stood with regards to warranty, workshop timings etc .
Thank you Ipswich Renault for a job well done.
Currently in jemsharp's garage:
52 Renault Laguna II 1.9dCi
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