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First thing to do, make sure you have the code for the unit, disconnect the power (take it out from the dash, or pull the fuse)..wait a couple of minutes then power it up again. It may cure it.
Have you tried a CD lens cleaner in case it is dirt/dust that is causing the issue?
Currently in Ivor_E_Tower's garage:
2014 Captur dCi EDC; 2014 Ka 1.2 Zetec; 2015 C-Max 1.6 TDCI