Join Date: Jul 2006
Nominated 11 Times in 37 Posts
TOTW/F/M Award(s): 17
Thanked 2,467 Times in 1,851 Posts
I used to be a customer services manager for Ford Motor Company, and this is the type of scenario whereby we would offer a goodwill contribution towards the cost of replacement.
It wouldn't be 100%, but the positive aspect to this is that with the customer paying something, they will get a warranty on the replacement item. (there is no warranty given on a part replaced under warranty - other than the balance of what's on the car itself).
I'd be curious to find out if there's an underlying reason behind this failure - part quality/design, water ingress, etc - this should make your claim for goodwill much stronger than just 'bad luck'.
This job should never be complete - the day I think I've done it all, is the day I resign.
Currently in VelSatisfied's garage:
2005 FIAT Ducato 2.8JTD LWB Gran Volume, 2000 Kawasaki ZZR 1100 D7 'fullpower' in black + full GIVI & KAPPA luggage, 2007 MB R-Class 320 CDi Sport LWB uprated by Brabus to 300Bhp don't know if there's a 155mph limiter - will be fun finding out! 2004 Mercedes Vaneo 1.7 CDi Ambiente 7-seater