Join Date: Feb 2009
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In praise of Renault
after having my passenger side rear window go (regulator) i rang main dealer (Sunwin, Nottingham) they gave me a price of £370.00 to fit new one,after picking myself up i had a good moan about the price and why after motor not even 4 years old should i be liable for this extortion. after a while the guy gave me the number of Renault UK (freephone).
I rang and spoke to a guy named David Drysdale and he was great!!!
he told me that the main dealer should have contacted them on my behalf as Renault UK have funds set aside for motors that are out of the 3 year warranty but are not over 4 years old.
he apologised on there behalf and told me to get my car booked in and to get the new regulator fitted and that they should then ring him and give them a case number (which he gave me).
got the car in ,new regulator fitted, free of charge and on top of that i got a courtesy call from him to see if all was ok, i thanked him very much indeed.
Just goes to show what ******* the main dealers are when they don't give you this info unless you absolutely push them to the limit.
Well done Renault UK and thank you David Drysdale !!!!!!!!!!
Currently in mdv47's garage:
Scenic 2 1.9 dci Dynamique fitted with extras when it was purchased, (ff electric sun roof, reversing sensors,spare wheel,