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Important info on Scenic 2 dashboard failures

214K views 217 replies 132 participants last post by  deolsunny533 
#1 ·
#3 ·
What I don't understand about this Scenic display problem is this.

Renault do not manufacture these displays, Johnson Controls do.

So if these things are faulty (which they are/were) the responsibility surely is with Johnson Controls.
If that is the case then why has Renault been so reticent regarding warranty claims.

Mr Johnson?..... Carlos here. Your displays are sheet!
You gonna cough for ze warranty bill?
Yes of course Mr Gosen we want your business!


One would have thought that an International car manufacturer would like to at least try and protect it's reputation (for what it's worth) against the inevitable adverse publicity, especially from a T.V. consumer programme.

The stupid thing with these displays is that it is just one or two bad joints on the PCB that cause all the problems.
 
#4 ·
Having worked for an auto manufacturer, I can understand why Renault hasn't been quick to point the finger.

Most will remember the Ford Explorer/Firestone Tyres fiasco (it was much bigger in the states), whereby not only were people injured, some unfortunately died due to tyre blow-outs & tread separation.

Ultimately, neither party came out looking 'clean', despite blaming each other.

Hopefully the time taken to accept the existence of a flaw has been spent improving the quality of the replacement dashboards.

Paul
 
#125 ·
Having worked for an auto manufacturer, I can understand why Renault hasn't been quick to point the finger.

Most will remember the Ford Explorer/Firestone Tyres fiasco (it was much bigger in the states), whereby not only were people injured, some unfortunately died due to tyre blow-outs & tread separation.

Ultimately, neither party came out looking 'clean', despite blaming each other.

Hopefully the time taken to accept the existence of a flaw has been spent improving the quality of the replacement dashboards.

Paul
renault is now charging a 150pounds to fix the dash
 
#5 ·
Hi all,
We take any issue where customers have problems very seriously. To your specific point, it is not our policy to "point the finger" at the original suppliers of vehicle components. There are a number of reasons for this, one being that in some cases we use multiple suppliers for the same part - to ensure continuity of supply.

Here is our full statement on the issue:
Renault aims to provide the best possible service to its customers and is concerned that some owners have experienced problems with the Scenic II instrument panel losing the display. This model was launched in 2003 and, since then, 159,000 have been sold in the UK.

We have investigated these cases of the instrument panel losing the display and found that they chiefly relate to 2004 and 2005 Scenic II models. These vehicles are now outside the standard manufacturer three-year warranty but we will help customers to have a new replacement instrument panel fitted to their vehicle, in the event of a failure, within the Renault UK Dealer network for £100.

We also invite any customer who has already paid more than £100 for this repair in the Renault UK Dealer network to contact Renault Customer Services to discuss a refund of the difference.

Any customer concerned about his or her Renault Scenic II should contact Renault’s Customer Services team directly on 08000 72 33 72, or by email at customer.services@renault.co.uk.

Kind regards
David
Renault UK
 
#7 ·
It is simply ducking the issue for Renault to suggest that these electronic faults are confined to Scenic dashboards manufactured circa 04/05.

There is a substantial number of Espace IV owners experiencing very similar problems with electronic failures within the dashboard. These electronic failures can be traced to either the dashboard or the UCH or to a combination of both and I suspect that the same applies to the Scenic.

Is Renault proposing to help Espace owners? Well this is what Tom Gaskell of Renault said to me:

"We have investigated cases of the instrument panel losing the display and found that they chiefly relate to 2004 and 2005 Scénic II models. The panel in the Scénic II however is a completely different panel to your Espace to which I can confirm are no common issues.


When your vehicle was new, it was supplied with a three-year or 60,000 mile manufacturer's warranty. This warranty expired on 27 May 2005, four years prior to your purchase. After the warranty expires the owner of that vehicle then becomes responsible for any repairs. For this reason I will not be able to assist you in the replacement of your instrument panel on your Espace.



With reference to your comments in wishing to pursue your claim through a county court, how you wish to personally pursue this matter is entirely your decision however Renault UK will strongly defend any action taken against them through the courts.


I appreciate this may not necessarily be the outcome you were looking for, should you have any further queries concerning any of our products or services, please contact me on the customer services freephone number 0800 072 33 72."


So why isn't a major player like Renault should be offering a much higher level of vehicle/customer? support? Did Ford stand up and claim responsibility? Did Firestone? No, they all rely totally on people lacking two things: 1. the tenacity to pursue a claim and not be fobbed off and 2. the willingness to pursue a manufacturer into the courts, if necessary.

regards

peter reid
 
#6 ·
David, I for one thank you for the reply, and speaking realistically - asking the customer to pay the first £100 on a car some 4-5 years old seems fair to me. Given the numbers of cars sold (not only in the UK, but in other markets also), then that it a not inconsiderable sum that Renault are providing to cars outside of their manufacturer & dealer warranty.

The significance of this gesture is all the more impressive given the current global economic climate, and I trust members will view the situation objectively, and appreciate that fact.

Paul
 
#8 ·
I can gather that your car is 7 years old.

Whilst I can sympathise that the repair signifies a large proportion of the car's value, it is 4 years out of warranty.

FYI Ford & Firestone blamed each other - no-one took responsibility, but then - who would? When lives have been lost, and injuries sustained - it would be corporate suicide.

Fact of the matter is, if you want a 7 year warranty, buy a Kia.

Paul
 
#9 ·
:cool: My march 2004 Scenic's dash started flickering and I had continual re-enter security code for the radio, loosing info on trip computer, whole das display vanishing at times.

Called Renault UK Customer Services: explained the problems I was having and advised RUK that I have had dealer test the dash.

Gave them my name, address, car details and dealers name/location.

Inside 5 mins I was given a reference number. Saw dealer rite after the phone call.....car booked in and inside 36hrs car back on the road with new dash.

Yes i was happy to pay £100 with RUK funding the difference.

As the dash is solid state and with no moving parts it should have lasted more the 51/2yrs and 65k.

One is for sure......Renaults electrics are very sub standard.

Yes I am a happy bunny once again. The only gripe I have is I discovered that I now have a overspeed buzzer which activates at 75 mph.......VERY VERY VERY ANNOYING!:(:( On this point is there a way I can cancel this feature or is it a trip to the dealer?
 
#15 ·
:cool:

Yes I am a happy bunny once again. The only gripe I have is I discovered that I now have a overspeed buzzer which activates at 75 mph.......VERY VERY VERY ANNOYING!:(:( On this point is there a way I can cancel this feature or is it a trip to the dealer?
although as this would be classed as a safety feature and none of us would dream of exceeding the national speed limit it would only be a major concern if travelling frequently on the continant.
 
#10 ·
Hello Markieboy

thanks for your post about your Scenic and I am sorry to say that I have no familiarity with the Scenic so am unable to help.

However this is not something that you should have to worry about. Whilst I give full marks to RUK for their immediate response and acceptance of liability and to your Dealer, the 'speed buzzer' does appear to be the result of their efforts and therefore should be resolved by them (the Dealer).

Having gone this far for you I am sure that they will want you to be 100% HB.

good luck

peter reid
 
#11 ·
i had my dashboard changed today for the £100 great

now the not so great
renault could not put my mileage in so it was set a 0000
and i think they have put the wrong dash in
my car is a manual and im sure the dash i had put in is for an auto + im getting a message saying check gear box


next on the repair list is the dephaser pulley yet another renault problem
 
#14 ·
05 reg renault scenic 11 1.6vti 50,000 miles ha s developed the same fault as this thread soon after starting a journey the dash blanks out for a second then comes back on but trip info etc is zeroed and the clock goes off, since this started i also get the tyre pressure sensor fault:crazy:
 
#19 ·
Hi all.... i actually had my dash changed by Renault 2 weeks ago after it completely failed. I had to drive 450 miles the next day with no display!! Renault couldn't repair it for 6 days as too busy and they do NOT stock the part, even though its a known fault. I asked for a courtesy car for the 6 days as it was a Renault issue and their response was that if it was not a Watchdog issue they may of helped but as it was now in the Media every customer has to be treated the same, so i may of had more help if it were not for Watchdog. Anyway, i got it renewed for the stated £100, what i was not happy about was that i had to sign to say Renault fixed it as a good will gesture for £100... i thought it was good will on my part actually to pay the £100 as my car had only done 36k so £100 was £100 too much!!!! And also i now have a display that shows very few miles as Renault cannot change to mileage that was correct before display failure. Grrrrrr Renault, cannot wait to change Manufacturer. Soz for the long moannnn.:d
 
#20 ·
i agree with you it seems that we should be grateful to pay £100 instead of £500 ish. it was a known problem and renault should have recalled the cars and replaced the part free of charge,
my dealer also had to order the part in but luckily it was next day delivery but due to the fact that 04/05 cars are all likely to be affected wouldnt it make sense for each dealer to stock at least one unit and replace it when used. this is my first renault and i am pretty sure it will be my last
 
#21 ·
Here here!! I asked Renault why they never stocked a known faulty item and they said that it is actually very rare so no need to stock. Yeah right, its only all over the internet!!!! Anyway, i agree, no more Renaults for me, after your warranty has gone they just speak with pound signs, and under warranty they somehow cannot find the problems under test drives that we have to live with on a daily basis. People should stand up and say they refuse to pay anything!!!:d
 
#22 ·
I recently experienced the same issues as many other Scenic II owners have.

The issue being Renault charging me £100 to replace a dashboard instrument panel that kept resetting itself (ie clock/radio/trip computer etc) or going blank completly.

This was replaced only 2 weeks ago and now has the issue has come back again. The radio/clock etc have been reset 4 times in the space of a couple of hours as it kept resetting itself.

Off we go to renault again for another checkup.....
 
#24 ·
Thanks for your reply. I am afraid the car is out of warranty (2004 1.5Dci), but it has done surprisingly low mileage, think its about 280 miles now after the dash was changed :crazy:

The car is booked in tomorrow and hopeful the bill won't be to large. Be interested to know if they charge for a diagnostic when they said the diagnostic showed it was the dashboard first time around.
 
#25 ·
Sorry my post wasn't as clear as it could have been. To clarify - if it turns out that its the same part (dashboard) that's failed again then because you have had that part replaced already and because you paid something towards that repair, you will have a 12 month parts warranty on the new dashboard.

Don't hesitate to call our customer service team if you need help working with the dealer on this.

David
Renault UK
 
#28 ·
Ok. dashboard went (fixed free of charge) Before that, back window would not go back up. had to pay for that one !!!
Now press front screenwash & the back wiper starts going and also when i turn on my lights, the dashboard goes a 'DIM'.
MOT due in 2 days & will obviously fail due to these faults.
RENAULT no more !!!! Going to take a £1500 - £2000 hit because i am now going to sell it.
 
#29 ·
Just an update from my sorry tale of affairs.

Had car booked into Renault dealership on Friday because dashboard fault seemed to reappear.

Well took my wife to work, drove my daughter to school, stopped car and car completly died, no battery/power, na-da. Carried my youngest to nursery in the rain whilst speaking to Renault 'We're very sorry do you have breakdown cover? It sounds like your battery? We will charge diagnostic charge to investigate' was their general response.

Anyhow went back to car later and it started and so I took car to a local Renault specialist, not Renault themselves.

Advised them of the problems, ie dashboard, power and windows stuttering. Within minutes found the issue.

Loose or non fitted battery terminal was the culprit. Essentially one side of the battery was not secured down at all.

Now making assumptions here but....

1) Would Renault of touched the battery at all when changing dashboard components?

2) If not/they do, how can they give my car a clean bill of health on their '25 Point Check', when checking the battery is part of that check. To check the battery you have to remove the covers and check the terminals.

3) If this entire 'dashboard' fault was down to battery terminal issues, then why was my dashboard component replaced. Surely Renault have a checklist to complete before making a charge and charging me £100 for the pleasure, potentially my £100 did nothing IF the battery terminal was the issue originally.

Oh yeah the cost of securing the battery and resetting the windows by a Renault specialist was £0.

Would strongly advise anyone to get quotes for any work, just had lower ball joints replaced also, Renault Quote - £371, fixed locally £127. :crazy:
 
#31 ·
add my name to the growing list of people who have had a dash gone... due to the large number of faults I feel that renault uk should change this faulty dash free of charge as to me it would appear that under section 6 of the health and safety work act they maybe at fault, in addition to the sale of goods act. Iam no lawyer but does anyone know if this is right ???. With the recent bad press another major manufacturer has had... more safety faults not recalled would make poor reading ??
 
#32 ·
I'm so pleased I found this thread.

My dash was replaced in January 2009 for £474.89 at a Renault dealership.

OK - so I now know that I can reclaim £374.89. However, I only know this because I'm sitting trawling the Internet trying to find answers to a problem that the same garage can't sort out.

I'm more than a bit p'eed off that at no point has anyone from Renault contacted me to let me know I'm entitled to this refund, despite the work being carried out at a Renault dealers. Would it be so hard to check through their records to see who's had that work done?

Thank goodness for the Internet. This refund will pay for the current problem - if they ever sort it out, which seems unlikely.

Not a happy Renault customer.
 
#33 ·
Very glad that I took the time to look through this thread as it's saved me time and money. The dashboard on my Scenic (2006) has just started to die. Checked this thread, found the answer and was able to phone the dealer fully informed. They've agreed to replace it for the £100 (still annoys me if it's a common complaint).

Now, all I need to get sorted are the electric window motors (currently the 2 rear windows are being held shut by clothes pegs - a proud innovation of mine as the cardboard I had shoved down on the inside of the windows kept getting soggy). Both rear windows dropped at exactly the same time. There were the 2nd and 3rd of my windows to fail and I'm not shelling out another £200 each to get them repaired.

Added to that I am also suffering from what appears to be another common complaint, in that my fan now only works on setting 4. Checked the forum on this and it's another one of those Renault faults that costs less than £1 for the faulty part, but would set me back about £200 in labour - no thanks!

Oh, and then there's the coils!!! I'm thinking of leaving my wife and moving in with the local AA man, as I seem to be seeing more of him lately to come and replace the coils.

Safe to say, once the loan on this car is paid off, I will not be gracing Renault with any more of my custom.

Apologies for the rant and the posting of issues unrelated to the thread, but I needed to get it all of my chest before calling the Renault customer care line this morning, otherwise they would have got a mouthful of abuse from me.
 
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