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post #8 of (permalink) Old 27th April 2007
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I would never go down the lines of blaming any particular garage for poor service unless it was pretty basic stuff they got wrong. I blame the motor trade as a whole. Not just the garages, but the manafacturers too. The responsibility for ensuring that their products remain in tip top condition surely lies in proper training of their techs.
I started in the trade when I was 14, helping out at a friends garage at weekends, making the tea, cleaning the tools and generally helping out here and there ........ all unpaid of course I moved on to a year of YTS ( remember that fiasco ?) in a local Renault dealership working with two of the best "mechanics" I know. These two guys taught me the basics - most of which I'd already picked up anyway - but what I learned working with these people has always stood me in good stead. You know ..... start with the simple stuff and work your way through a problem ..... take time to learn and gain knowledge about the equipment you're dealing with ..... take a bit of pride in what you're doing. I still get a lot of satisfaction in being able to stand back when a job - any job - I've done, is completed.
I then moved on to working with a Rover dealership where, at that time, Rover were hell bent on introducing all forms of hastily invented / poorly tested electronic equipment to their already poor range of cars. The problems it caused them, and us on the shop floor were a nightmare. Rover never recovered from the damage done to their image at that time, and we all know what's happened since I don't think the public ever regained any level of trust in their products .....
Today it seems they need to plug in some sort of "black box" type gizmo first that'll magically give them the answer to everything, without them logically trying to cure or pinpoint the problem. The worst bit seems to be the fact that they've been trained to believe there's only a problem if the computer says so ! Again, I believe this to be a trade problem as they techs are not really given the time to locate the problem fully ....... computer says no = no problem there !! Aye right
As I said already, I'm not blaming the techs, but if these people had a decent knowledge of the equipment they're being asked to look after, then they, and the customer can only benefit. This info can only come from the manafacturer. I do realise that so much of the technology in todays cars has become so specialised, that it requires a higher level of training for anyone to become competent enough to succesfully understand and repair these systems, but as I have been lead to believe, there appears to be a rather high turnover of people in the trade at the moment, and dealerships are reluctant to spend the cash on training and paying decent enough wages so as to retain these people. They know it's maybe not worth the costs involved to ensure they have people on site who can confidently deal with this stuff if they move jobs too often.
This reflects directly upon the service that you and I receive when the car goes in for service or repair. If we are very lucky, we'll stumble upon one of the better places and get the type of service we should get everywhere, but more often than not, we have some sort of horror story to tell - we've almost all been there, eh ?
Please, if any techs are reading this, don't take this as some sort of attack- it's not. I know how frustrating it is to have recurring problems that never seem to be cured no matter how much you plead with the manafacturer to help. It's just my take - excuses if you like - on what people maybe don't know about and what goes on "in the workshop"
As Paul says, there are always two sides to a story.


I think I have CDO. It's like OCD, but with ALL THE LETTERS IN THE RIGHT ORDER
Currently in Gonescenile's garage:
A wee French toy & a 2010 Honda VFR 800
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