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It doesn't make any sense unless the preset buttons are not responding somehow. I've just checked in my manual and the Phillips system uses the 2 second hold method.
Have you got the code for the radio, if you have I would suggest unplugging the head unit and starting again. You never know, electronics can be funny things sometimes.
I can forsee no other way of managing to preset something if the buttons don't work?
Let us know if that works.
Currently in scatz's garage:
2004 Subaru Legacy GT Spec B, a 2013 2.0 TDCi Titanium X Sport S-Max and a 2001 Honda NSR125R