Does any one have total hands free entry and start-up and if so do you have the little buttons on each door handle??
A friend of mine has the "total" hands free and it works as it says "on the tin". You can leave your key-card in your pocket. Use the small touch buttons on each front doors to lock and unlock the vehicle and you don't need to put the key-card in the slot - the car will start without it.
Likewise you push the centre of the Renault badge on the boot to lock and unlock the boot.
Hope this helps clear things up