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post #2 of (permalink) Old 22nd May 2007
Technical Supremo

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Hi Dave - would like to see you try and push this one past the comsumer regulations. In all essence you made a contract with them and they fulfilled their part completely. As it was a special order they have incurred some cost (maybe not 30 worth) but under law they are entitled to at least a proportion. You agreed to purchase an item from them (a contract was legally entered in to) - they kept their side of the deal and the product wasn't proved to be faulty or unfit for purpose. No supplier would expect a customer to purchase a product for the purposes of fault finding and then think they were entitled to a full refund. Despite what the sales person stated the final outcome would be governed by consumer law. Most suppliers will not accept electronic goods for return simply because to sell them again they would need to have them tested. Put yourself in their shoes and consider their point of view and in all honesty are they in possession of the full facts if this scenario.
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