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post #5 of (permalink) Old 22nd May 2007
Technical Supremo

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If only all dealers had a policy like Asda's - that is given purely on the grounds of company policy and does not affect your statutory rights - but then again are you likely to buy a DVD player just to test your television, etc. From experience most car dealers do not refund electronic componets purely because they have no way of testing on return and belive you me many of them have been bitten in the past by customers substituting faulty components during returns.
In all honesty it appears the salesman didn't know the company policy in this situation (maybe he/she was an ex Asda worker) and maybe should have advised you accordingly - Your best route would be to speak to a manager of where you bought the item explaining the situation and saying you are of the opinion you were mis-sold the item - this then would be covered under the consumer regulations.
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