This is odd I shall look into it further heres the email she sent .
Thank you for your email
Unfortunately there are certain vehicles that are excluded from cover by our underwriters, and certain renault Lagunas are indeed not covered. Our underwriters will only except relatively new Lagunas.
I am sorry we are unable to assist you on this occasion.
Warranty Direct Ltd.
So I shall ring and ask for some clarification very annoying.