Those Pesky Renault Dealers!!!!!! - Renault Forums :: Independent Renault forum

LinkBack Thread Tools Display Modes
post #1 of 5 (permalink) Old 2nd September 2006 Thread Starter
Junior Member
Join Date: Aug 2006
Posts: 22
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanks: 2
Thanked 0 Times in 0 Posts
Those Pesky Renault Dealers!!!!!!

Just thought you may be interested.....I won't name names but I live in Falkirk...........!!!!!
Renault Laguna 11 (2002) developed a mis-fire - and orange emmissions light was coming on and staying on. Took it in on a Monday to my local Renault dealer, where they reckoned they would diagnose the fault. To be fair to them they did say they could not look at it 'till Thursday, but if I got it in to them they may be able to fit in on any cancellation etc.
Also wanted the non-working horn checked out (blowing fuse every time horn push on steering wheel was pushed)
Got a call late Tuesday afternoon saying misfire was being caused by faulty plug on cylinder 4 asking for go ahead to change plugs @ 5.62 each (26.41)....I did say I could supply the plugs - my local motor factor @ 1.34 each (6.29) but they pointed out better with Renault plugs as they could then guarantee the work!!!!! - Since when did Renault make plugs.? However went along with it. They reckoned horn could not be checked as this was on the air-bag circuit and circuit was incomplete - another story but I had told the dealer I had disconnected the air-bag computer module!!!!!
Duly collected the car - and paid bill for 121.59p - and immediately noted misfire at tick-over....went back to reception and friendly "technician" came out and said yes it was slightly misfiring but would probably clear on a run!!!!! I had to park car outside and call back for it later (when the garage was closed for the evening), about two hundred yards down the road yellow warning light came on again and off again twice, engine still slight misfire. By the time I got home (four miles) the yellow light was going off and on at will. I decided to park up and call the garage in the morning. I duly did and advised them of the faults. I did say i was prepared to give it a run and see if the faults would clear. Prior to the run I checked the plugs/ coils and discovered cap on cylinder one was slightly insecure - I clipped securely and went on test, engine fine and no yellow lights! However being a passive guy I thought que-sera and leave well alone!
Two days later got a call from "customer services" no doubt requesting high praise for their wonderful service. I did say well NO , I was not really happy with their service and where did they want me to start? Girl taken aback and I related the foregoing. Oh............she would contact the relevant departments and get back to me A.S.A.P. - two whole days later and no return call............are they only interested in PRAISE reports and not really in CUSTOMER SERVICE??????

Perhaps you can guess I DON'T particularly like "rip-off" dealers but nowadays it is often unavoidable not to call on their marvellous computers/diagnostic but I get the impression "mechanics/technicians - call them what you will" are really only spare part fitters on the whim of a diagnostic machine and when "computer says no!" they are really stumped!!!!!
By the way - horn has nothing to do with air-bag circuit and I diagnosed the fault myself - in ten minutes - to faulty horns!!!!!!!!
Currently in 100949football's garage:
Renault Laguna 11
100949football is offline  
  5 Lastest Threads by 100949football
Thread Forum Last Poster Replies Views Last Post
Transmission problem Laguna P6 gearbox 54 plate Transmissions 100949football 1 509 1st March 2015 12:50 PM
Laguna 1.9 DCI 54 plate NOW here is a teaser Engines madnoel10 3 1228 11th March 2014 05:28 PM
Laguna1.9 DCI goes into limp mode Engines flying clutchman 1 744 3rd February 2013 08:36 PM
Laguna Clutch master cylinder 4 in under 18 months Transmissions flying clutchman 9 5016 22nd January 2013 05:03 PM
2006 Traffic deisel van - lack of power Electronics thetreeman 4 4000 27th February 2009 09:10 AM
Sponsored Links
post #2 of 5 (permalink) Old 2nd September 2006
Posts: n/a
Not good, and not unusual unfortunately. Not a Renault-specific problem either, and one which Ghosson claims he is going to sort out

In my opinion there is simply too much reliance on sensors now. I had to get a second opinion on the MG because I had been charged diagnostics for a misfire that my dealer could not trace. The second dealer sorted the problem out (fauly HT leads) but I still needed to pay 65+VAT for diagnostics when I knew that it would not reveal anything

What I don't understand is why marque-specific dealers don't carry sacrificial parts to prove faults. For example, a misfire. Why can't they stock the following and try them to prove which one is faulty:

HT leads

Then they can say it's definately the coils and simply charge you for that. No need for diagnostics, such good old fashioned mechanics

Just my opinion...
post #3 of 5 (permalink) Old 8th September 2006
Diamond member
Shaun wall's Avatar
Join Date: Oct 2005
Posts: 152
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanks: 2
Thanked 1 Time in 1 Post
You have put your finger on it selwonk, thanks to 10090football horror tale. When I was mechanic and a Mini came in my shop, I fixed it, good, and no excuses. In the early days without even a dwell meter. There are no mechanics left and even the best operators would not even pass as fitters in my day. I thought the whole purpose of plug ins to engine management systems was so you could instantly locate problems and be able to fix them instantly? Maybe I've gotten too old?

Grand Espace Does It With More Espace to Espare!
Currently in Shaun wall's garage:
98 Grand Espace RXE 2.2G8T mit leather and air-con
Shaun wall is offline  
post #4 of 5 (permalink) Old 9th September 2006 Thread Starter
Junior Member
Join Date: Aug 2006
Posts: 22
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanks: 2
Thanked 0 Times in 0 Posts
i Guys,
I have another MORE HORRIFIC, I think anyway!
Pipe from filler neck to petrol tank developed a small leak. Must have been a stone chip or something. Short rubber pipe connecting the two, roughly about six inches long, 2 inches in diameter and straight, no kinks or bends.
Renault part number7701054447.
Two Renault dealerships, same price......£79.98 plus vat - £90!!!!!!!!!!!....both dealerships were equally horrified but stated it was Renault pricing and nothing they could do.
I contacted Renault Customer Services UK and a "jobsworth" stated this was a "Corporate Pricing decision by Renault France and nothing could be done"!
This is quite ridiculous when you see the part for yourself.
However, I thought I'd let you know.
It really is high time this kind of exploitation was exposed. I like my Laguna - part of a fleet of sixteen others - but there is no way I will buy another if this is an example of Renault's spare parts pricing policy.
Currently in 100949football's garage:
Renault Laguna 11
100949football is offline  
post #5 of 5 (permalink) Old 9th September 2006
Diamond member
Join Date: Mar 2006
Posts: 317
Nominated 0 Times in 1 Post
TOTW/F/M Award(s): 0
Thanks: 0
Thanked 0 Times in 0 Posts
have you tryed eurocarparts mate there on the net & generaly cheaper than dealers good luck
Currently in peanuts's garage:
1993 espace 2.1tdi
peanuts is offline  

dealers , pesky , renault

Quick Reply

Register Now

In order to be able to post messages on the Renault Forums :: Independent Renault forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome