Join Date: Mar 2011
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Where's my Scenic?
I've been buying cars all my life, but this takes the biscuit....(unless I need to get out more!)
Began negotiations mid November 2010 to part-ex my Nissan Qashqai for a new Scenic Privelege and ordered one at what I considered to be a reasonable deal. Just before Christmas I got a phone call to say that Renault had ceased production of this model. Back to square one! I had lost a month and had to renegotiated for a Dynamique, fortunately retaining the same price for my old car. Delivery promised mid-March 2011. I had to pay for optional extras in order to bring the specification back up to near Privilege level.
Mid-March has come and gone, still no car although allegedly it is now somewhere in UK. I go away for a week from 27 March so unlikely I shall take delivery until 4th April or later. When I advised the Dealer of this they complained that my present car was valued on the basis of a March exchange and that if the deal went over into April, they couldn't give me the same value. All to do with quotas and the end of Quarter One. Not my problem, I pointed out!
So what they wanted me to do was hand my Qashqai over to them this coming weekend (still in March) and pay the cash balance. I could then collect my new car when I returned from holiday. I was incandescent at this suggestion. Whoever heard of paying £7K for something you haven't seen yet. What if the Company went into liquidation in the meanwhile? I was told, "Oh yes, Sir...we've often done this before when a car has been delayed...."
So the position now is that I have reluctantly agreed to hand my car over at the weekend (I won't need it while I'm away anyway) and will receive a full tank of fuel for the new car in compensation. After more haggling, if I decide to pay the Dealer the cash balance too, they will now give me £300 MORE for my part-exchange vehicle. Maybe this is common practice, maybe not. I simply couldn't have invented this scenario.
What would you have done?