Where's my Scenic? - Renault Forums :: Independent Renault forum

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post #1 of 25 (permalink) Old 24th March 2011 Thread Starter
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Unhappy Where's my Scenic?

I've been buying cars all my life, but this takes the biscuit....(unless I need to get out more!)

Began negotiations mid November 2010 to part-ex my Nissan Qashqai for a new Scenic Privelege and ordered one at what I considered to be a reasonable deal. Just before Christmas I got a phone call to say that Renault had ceased production of this model. Back to square one! I had lost a month and had to renegotiated for a Dynamique, fortunately retaining the same price for my old car. Delivery promised mid-March 2011. I had to pay for optional extras in order to bring the specification back up to near Privilege level.

Mid-March has come and gone, still no car although allegedly it is now somewhere in UK. I go away for a week from 27 March so unlikely I shall take delivery until 4th April or later. When I advised the Dealer of this they complained that my present car was valued on the basis of a March exchange and that if the deal went over into April, they couldn't give me the same value. All to do with quotas and the end of Quarter One. Not my problem, I pointed out!

So what they wanted me to do was hand my Qashqai over to them this coming weekend (still in March) and pay the cash balance. I could then collect my new car when I returned from holiday. I was incandescent at this suggestion. Whoever heard of paying 7K for something you haven't seen yet. What if the Company went into liquidation in the meanwhile? I was told, "Oh yes, Sir...we've often done this before when a car has been delayed...."

So the position now is that I have reluctantly agreed to hand my car over at the weekend (I won't need it while I'm away anyway) and will receive a full tank of fuel for the new car in compensation. After more haggling, if I decide to pay the Dealer the cash balance too, they will now give me 300 MORE for my part-exchange vehicle. Maybe this is common practice, maybe not. I simply couldn't have invented this scenario.

What would you have done?
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post #2 of 25 (permalink) Old 24th March 2011
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Re: Where's my Scenic?

Hi and welcome.

In no particular order, I would've gotten in touch with What Car? magazine, Renault Customer Services and Which?

Pretty sure that would've added a few sweetners to the deal, or brought the car here sooner.


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post #3 of 25 (permalink) Old 24th March 2011
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Re: Where's my Scenic?

What would I have done??

I would have walked away simply because they have failed more than once to keep any of the agreed dates or terms.

The bit about - "Oh yes, Sir...we've often done this before when a car has been delayed...."

Just because somene has been gullible enough to fall for this typical sales waffle doesn't mean it either legal, fair or even morally right.

Looks to me they want the financial aspect tied up before the new fiscal year beginning on 1st April.

Overall their customer service needs a few sharp lessons. They seem to have forgot one vital aspect of selling. They may have what you want but they need what you've got.
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post #4 of 25 (permalink) Old 24th March 2011
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Re: Where's my Scenic?

I'd tell them that you will hanging onto the car, and if your new car is not delivered by the time you go away, you will be expecting a reduction in the price

Alternatively they can cancel the order and refund you any deposit as they have been unable to deliver a car as promissed

I'd also be contacting RCS and asking them what they think about all this....The last time I complained about a dealer to them, they were more than helpful and got it sorted out in my favour immediately
post #5 of 25 (permalink) Old 25th March 2011 Thread Starter
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Re: Where's my Scenic?

I am very grateful indeed to everyone who has taken the trouble to reply with their advice which I found very encouraging.

I spoke at length this morning to a helpful Manager at Renault UK Customer Services. I was advised to hold onto my car until I return from holiday especially as I haven't had a definite delivery date yet. The car is at the point of import having cleared Customs. The financial arrangement/incentive which had been put to me for early settlement by the Dealer, she regarded as very unusual. I have spoken to the Dealer and their request to me for car/cash has now been withdrawn.

Customer Services wish to talk to me again once I have taken delivery just to make sure everything is ok.
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