Renault Clio Servicing - Page 2 - Renault Forums :: Independent Renault forum

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post #6 of 7 (permalink) Old 14th March 2012
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Re: Renault Clio Servicing


if it was agreed you would get 3 years free servicing, then you should get 3 years free servicing. Unless though it was put in writing or is on the dealers computer proving it is another matter as its your word against theirs. You could call RCS and see what they can do for you. As far as servicing the car yourself goes although you may be perfectly capable of servicing the car yourself the service whilst under warranty must be carried out at a VAT registered garage does not have to be a main dealer) using OEM parts and fluids and carried out to the manufacturers requirements. Failure to do so could invalidate the warranty if you had to make a claim under warranty.

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I don't have a garage just a driveway. The Modus 1.6 16v VVT Dynamique Auto is my Grandparents car which I also drive.
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post #7 of 7 (permalink) Old 17th April 2012
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Re: Renault Clio Servicing


Hopefully I'm not too late and you haven't had your Clio serviced yet - but even if you have read on...

My wife bought a Clio S in 2011 from "$% on exactly the same offer - 3 years free servicing.

When the cars 1st birthday came along we called Renault to arrange a service, they told us that it wasn't due one until it's 2nd birthday. I asked about the free servicing and they told me that they had no record of it - suprise suprise.

I asked the salesman when I bought the car to put it in writing, he said he would, but never did despite me chasing him up.

Anyway, I went to Renault UK. They agreed that when the service was due they would pay for it if "$% wouldn't.

Today I rang "$% to book the car in for it's 1st service, they said they had no notes of the "free" service. So I rang Renault UK again, they obviously rang "$% as an hour later I got a call from them saying they would do the service for free.

Thankfully, I took a screenshot of the offer when "$% were advertising the car, and hopefully still have this on my old laptop. I am taking it in to "$% to prove to them that the offer did exist, so that they can make sure other customers do receive the free servicing that had not been honoured.

I hope this helps you get the service that you were promised when you agreed the deal!
Currently in cosmicdav3's garage:
2010 Clio S

Last edited by VelSatisfied; 17th April 2012 at 04:24 PM. Reason: Editing out the dealer's details as per forum Naming & Shaming rules
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clio , renault , servicing

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