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post #1 of 10 (permalink) Old 24th December 2006 Thread Starter
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Help Megane Refund Required

Hi and thanks for any advice i purchased a 03 plate 1.6 16vvt from my local renault dealership in august 06 , the car came with 12 months warrenty , had just had its first 20000 mile serivce and its first m.o.t , the service & mot was carried out by the dealership, not long after i purchased the car the problems started , firstly the rear brakes were badly worn and the disks very badly scored so how did they pass an mot , the next week the engine started hessitating the dealership coulnt find any problem ( not showing on diagnostics) , they replaced the disks and pads , idrove the car home with the same hessiation and binding back brakes!!!!!!!!!! , so i booked the car in again for the brakes and the hessitation , they fixed the brakes but still no problem with engine, two weeks later the suroof refused to close and the alarm started going off of its own accord, they fixed the sunroof and reset the alarm , the alarm still went off of its own accord , so booked in again as the hessitation was getting worse and to fix alarm , this time nothing fixed and has been the same to this day. In the mean time i,ve had other problems inculding replcement gear box ,door sensors rear winscreen heater not working , last week i took the car in again for the engine hessitation as it started trying to cut out when going up hill , the reprogramed the ecu it did run midly better.
Yesterday evening 23/12/06 got in car started up took son
round to his mates car started shaking badly , toxic fume filter light flashing , service light comming on intermitantly .
I have come to the end of my pacience with this car and i think i am entitled to a full refund on the money i have paid for the car as it has not been fit for the purpose since the day i purchased it , am i right ???????? Please please help
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post #2 of 10 (permalink) Old 24th December 2006
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technically I guess you are correct. However you may need to go through RCS for clarification. It sounds like the current problem is down to faulty coils BTW
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post #3 of 10 (permalink) Old 24th December 2006 Thread Starter
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Thanks for the reply chris , i think the coils have been at fault right from the start but dealership says not .
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post #4 of 10 (permalink) Old 24th December 2006
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Hi there, I just spoke to the wife about this (she's a lawyer). Bad news I'm afraid - Caveat Emptor (let the buyer beware), is the overiding principle involved. The fact that the car is secondhand, and came with a warranty really means that there is no automatic right of rejection (as its not unreasonable for a secondhand car to have issues). If, you were to receive a refund, and the dealership have no obligation to offer a refund, you could only expect a maximum of the current market value of your car (or an equivalent), not what you paid for it.

Your options are really either; to pursue the matter with the Dealer Principal (with assistance from Trading Standards & Citizen's Advice), but this may well be an uphill battle, which may also in turn, delay the outstanding repairs from being resolved.

Or, to trade the car in, once the issues are addressed.

I haven't mentioned just keeping the car & letting the warranty do its thing, as I've gathered that really isn't something you would do.

Sorry to be the bearer of bad news, but its better for you to have the facts from the outset.


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post #5 of 10 (permalink) Old 24th December 2006
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I would take matters up with RCS through the dealership and insist that they bring it up to the standard that it purported to enjoy when you bought.

I don't think they are within their rights to make you keep the car if it didn't fulfil its function at any time. There are certain assumptions made when buying a car that has only done 20k miles and it is reasonable to expect it to have good brakes that aren't damaged in any way otherwise there will be safety issues. But, as they replaced discs and pads FOC there is no longer an issue.

The Megane has a known issue with coils and your dealership can tell you which batch of coils were substandard. They have a "Yellow OTS" on them which is a scheme created by Renault to iron out these issues at their expense. If the car has suffered from this problem previously, it should have had all the coils changed when it first happened. Obviously this was not done on your car or they would not be causing problems still. If they were done, they may still be within warranty anyway as all work /repairs done are guaranteed for 12 months by the dealership. So you need to negotiate with your vendor and reach a mutually acceptable solution.

I can understand someone saying "caveat emptor" if you bought this privately but there is more protection when buying from the trade. At the end of the day, lawyers never agree anyway, that's why they end up argueing it out in court. Of course I bow to Mrs Velsatisfied's superior knowledge on the question of "are you within your rights to ask for a full refund?" but I wouldn't half give my vendor a hard time, if that's what I was after.

Negotiation is easier/better than confrontation. So, good luck.
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