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post #11 of 20 (permalink) Old 16th March 2007
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Originally Posted by telboy1949 View Post
Sarah, I take it your car is out of warranty. Its not really playing with a straight bat, trying to get a company to remedy things that are already playing up surely. This must come close to fraud.
I suppose I had not even thought about it like that to be honest - but I believe that a warranty is there to fix niggles with your car that are above and beyond what is just wear and tear - so therefore, whether you had the niggles or not before the warranty, I think thats what it is there for? ( although I can totally understand how some people may feel this is unethical - but I dont think I do really).

Yes my car is out of warranty and following joining this site I have been surprised at the number of niggles that my car has that I have seen other forum members have also had- and they are faults that I have always had with the car but I just accepted as part of my car (or not even realised were niggles at all!)- now I am realising that these are actual niggles which should be fixed for I will have a much better car then.

Also, I have noticed that there are a number of members who have had niggles that seem to not show up when Renault check them out. I have had this difficulty with my handsfree locking when my car was still under Renault's manufacturers warranty but they didnt fix it as they could never get it to fault on the day. doesnt mean that the problem has gone away though - it has reared up again for me!

So anyway, I really feel that my car has more niggles than it should and if I can find a way of sorting them then I shall do it!

p.s. Paul, thanks for the info - its reassuring to hear of a company from recommendation. I have a good link to a local VAT approved garage who will sort my car out - not going near Renault lol!

Thanks for the comments though - Im fairly new to this process
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post #12 of 20 (permalink) Old 16th March 2007
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Hi Sarah. I would totally disagree with your sentiments regarding purchasing a warranty. It should be remembered the type of warranty you are going for is basically a form of insurance. Maybe you're not aware that there are many rules and regulations regarding insurance to ensure both the buyer and seller are protected. One of the most basic and importanct rules of insurance is "the failure to disclose". This is where you are aware of an existing condition but fail to declare it at the time of making the contract. Insurers and the courts tend to take a very dim view of this and in certain circumstances is deemed to be fraudulent. It's basically this - they expect you be honest up front as I'm sure you would expect them to be with you. If you are prepared to bend the rules it is not fair on others using the same scheme who are after all contributing to wards any claims you are likely to make and why should the warranty providers be liable for poor service or repairs which obviously ocurred previously. BAH HUMBUG
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post #13 of 20 (permalink) Old 16th March 2007
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Also most warranties usually exclude problems reported previously to registration of the policy.. Could they get this info from Renault that you have previously reported the fault in your Handsfree.

If you have recently reported the fault to Renault and it now acts up they are still responsible for its repair.


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post #14 of 20 (permalink) Old 16th March 2007
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When I spoke to the warranty company on the phone, I was told that, even with them, I needed to take out the new warranty before the factory/dealer one expired in order to be eligible for their "wear and tear" cover. Without the wear and tear option, the car basically wouldn't be covered for anything that wore out due to age or use... which kind of defeats the object of the warranty if you ask me.

Presumably, they're wise to people taking out warranties on cars that already have faults, and so provide a lower level of cover accordingly. I imagine they work on the basis that if the car is still under the original warranty, you'd have had faults fixed under that, so you're not about to try to rip them off in this manner.

They're not mugs, and I'm sure they anticipate some people only taking a warranty out once problems have arisen. You can bet that there are clauses in there that allow them to wriggle out of just about anything if they think you're taking the mick (the 'wear and tear' clause could be applied to just about any component.) What's more, I bet the policy premiums are loaded on the basis that they expect some people to abuse the warranties in this way.

Ultimately, they're an insurance company. If, on average, they're collecting considerably more in premiums than they're paying out in claims, they're happy.
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post #15 of 20 (permalink) Old 17th March 2007
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Warranty insurance

Well said Horatio! Yeh the old wear and tear clause can be used in many cases - additionally there is the aspect where the driver fails to carry out basic maintenance (checking levels on a regular basis) - they can put it down to negligence which is normally covered by the policy.

P.S. Have any members has any experience (good or bad) of claims made under extended warranty schemes.
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