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post #11 of 14 (permalink) Old 2nd August 2013
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Re: Really disappointed with Renault and starting legal action

I agree with all the advice given but I guess what is giving the op a lot of worry is this statement

I received a txt from Renault Head of customer services in Uk,saying that the work is not guaranteed and the problem might not be solved. He also said the engine can get damaged and I will have to pay Renault for a new engine.

I presume his offer is to pay 60% of 2000, but there's an implication that even after the repair work is done the engine may still not work or more damage may be found requiring the purchase of another engine on top of this bill? It does sound like a game of Russian Roulette and nobody would want to pay a huge bill for an engine that still isn't going to work.

The suggestion of finding another engine is a good one but down in South London (Bromley) even the breakers are charging top dollar for engines so the OP is still facing a mega bill

Like members have said get it fixed and sell it on.
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post #12 of 14 (permalink) Old 2nd August 2013
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Re: Really disappointed with Renault and starting legal action

Originally Posted by VeryUNHAPYclient View Post
I agreed to have the 60% discount but to have only the faulty pistons replaced . For my dismay, I received a txt from Renault Head of customer services in Uk, Kevin, saying that the work is not guaranteed and the problem might not be solved. He also said the engine can get damaged and I will have to pay Renault for a new engine.
I think this is why a 'fault-free' engine cannot be guaranteed - the OP has been advised to get all pistons replaced, but is instead electing to only replace the 2 currently showing a fault.

I'm not surprised they cannot guarantee the outcome on that basis, otherwise it would beg the question why they would've initially proposed replacing all 4, if only half that number needed replacing to achieve the same result?

I would suspect either the OP hasn't asked the questions he needs to to gain a true picture, or we are getting a very condensed version of events with some pertinent and crucial facts omitted.


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post #13 of 14 (permalink) Old 3rd August 2013
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Re: Really disappointed with Renault and starting legal action

Thats interesting,about the puma I mean:

the puma and tigra were segment competitors ,even tho the tigra didnt have "zombie Steve".
engine types were the ztech and ecotec respectively I think

My "engine blown" tigra:
1. On purchase as with most cars it had 12 month/unlimited mileage,but there were some doing 3 year warranties even in late 90's.

2.So I got a verbal agreement from the salesman to the effect that. "yeh if there are any BIG probs up to 3 years itll be covered.

3.18 months and 13k miles, my tigra engine got massive damage cam belt let loose.

4. dealer said theyd be good to me and cover it in a condescending way.."Thank you massah",grovel.

The internet /car owner sites were in their infancy at the time but:.. I discovered , engines were failing in large numbers all over the place,especially in the UK(much higher sales numbers).
Problem: cam chain tensioner, fixed in later production, but no recall, just a directive to fix no charge up to the 40k cambelt change interval(later reduced to 30k)

5. All well n good but there was no retrospective recall..Me Id been ignorant and was happy to get the out of warranty fix..even tho the dealer moaned about having to get head work done and outsourcing "thank you sir, may I please have another"

6. The thing is tho..I read at the time of one lady owner who had the problem happen at a similar mileage/age to mine: 1.5 years and 15k who wouldnt even accept a brand new engine.. she wanted a brand new car and got it (go girl )

This ..obviously was a "known, but not full recall" problem as determined by the bean counter economics.

For the OP You need to investigate,the prob ,Find out if irs a "known one".If it isnt and its just one of the probs that can happen to any car/make thats all the guarantee covers and suck it up

If you can find further evidence, that you arent alone, and there could be negative impact on maker rep you might have more luck
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post #14 of 14 (permalink) Old 3rd August 2013
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Re: Really disappointed with Renault and starting legal action

You were lucky to get the engine replaced, maybe if we bought the thing new we would of had more luck.

That's a good point by coup, is the fault something that is common, or a rare occurrence at this mileage.

The next move may be to get an independent engineers report but of course then you are starting to spend money that you may not recoup.

I would be mad if I were the OP but I still think the best option is get it going and get shut.

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