Really disappointed with Renault and starting legal action - Renault Forums :: Independent Renault forum

LinkBack Thread Tools Display Modes
post #1 of 14 (permalink) Old 1st August 2013 Thread Starter
Junior Member
Join Date: Aug 2013
Posts: 1
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanks: 0
Thanked 0 Times in 0 Posts
Angry Really disappointed with Renault and starting legal action

Hi All

I wonder if someone can PLEASE assist me. I have a RenaultTraffic 2009, only 40.000 on the clock, only serviced at Renault Garages . I missed the warranty on it just by a few months.
My Van started to loose its engine power and I have taken it to Renault Bromley on the 18th of July 2013. I got a call from the garage saying that it would cost me 2k to change the pistons !! I almost fell off my chair and could just not believe what I was hearing. After much negotiation, I was offered 60% discount to have all four pistons changed , even though only two are faulty.
Today , 01st of August 2013, the Van is still at Bromley and despite all my arguments regarding the faulty design of the engine, I agreed to have the 60% discount but to have only the faulty pistons replaced . For my dismay, I received a txt from Renault Head of customer services in Uk, Kevin, saying that the work is not guaranteed and the problem might not be solved. He also said the engine can get damaged and I will have to pay Renault for a new engine.
I just can not accept that a 2009 Van with such low mileage can have such fault and I have to pay for this expensive and risk repair . Renault customer services won't agree to anything else .
I have spoken to a colleague at work who used a solicitor to sue another manufacture and it was successful.
Despite my attempts to have it resolved amicably , it seems that the only route is legal action.
But in the meantime, does anyone know the MD's email address or any other solution for this dispute?
Advice highly appreciated.

Kind regards
Currently in VeryUNHAPYclient's garage:
Drive a Renault Traffic 2009 with 40000 only and just got a message from Kevin, head of customer services, ( after two weeks waiting with my Van at Bromley dealer to be fixed) that they can replace the faulty pistons for 600 , down from the initial 2000 asked by Renault, but they can not guarantee to solve the problem and the Van might require a New Engine. I'm seriously consider to sue Renault over this ridiculous situation. Can anyone give me a suggestion please? And is Mike Moore still work
VeryUNHAPYclient is offline  
  5 Lastest Threads by VeryUNHAPYclient
Thread Forum Last Poster Replies Views Last Post
Really disappointed with Renault and starting... Cars & motoring daverobzippy 13 2538 1st August 2013 06:24 PM
Sponsored Links
post #2 of 14 (permalink) Old 1st August 2013
Technical Supremo

Join Date: Feb 2007
Posts: 42,940
Nominated 16 Times in 67 Posts
Nominated TOTW/F/M Award(s): 28
Thanks: 372
Thanked 5,200 Times in 4,712 Posts
Re: Really disappointed with Renault and starting legal action

Are Renault UK saying they will not gaurantee the repairs if only the two damaged pistons are replaced rather than all four.

Also have you been able to establish why the pistons failed in the first place?
Currently in madnoel10's garage:
Honda Civic 1.4l
madnoel10 is offline  
post #3 of 14 (permalink) Old 1st August 2013
Platinum Member located in the UK
Technical Supremo
Renoir White's Avatar
Join Date: Nov 2012
Posts: 6,869
Nominated 9 Times in 16 Posts
Nominated TOTW/F/M Award(s): 32
Thanks: 694
Thanked 1,445 Times in 1,200 Posts
Re: Really disappointed with Renault and starting legal action

Have you owned the van from new? When you say you missed the warranty by a few months - how many? and was it a Renault warranty? It is shocking the dealership isn't guaranteeing the work although it is reasonable that if they find other damage inside the engine when stripped down then they have to revise their costs (but 2k just on pistons is too many 's). To contact the MD simply ask Customer Services for his name and send an e-mail via the contact us link on Renault UK website marked for his attention.
If finances are tight for legal sevices you could seek advice from Citizens Advice or Trading Standards, or possibly Small Claims court (if under 10K claim).
Currently in Renoir White's garage:
Renault Trafic 1.7 Petrol Vauxhall Astra 1.4i & in bits Triumph Bonneville T140E & H-D XLH1200
Renoir White is offline  
Old 1st August 2013
This message has been deleted by hondo.
post #4 of 14 (permalink) Old 1st August 2013
Platinum member
coup's Avatar
Join Date: Jul 2011
Posts: 6,341
Nominated 6 Times in 17 Posts
Nominated TOTW/F/M Award(s): 5
Thanks: 860
Thanked 1,153 Times in 1,014 Posts
Re: Really disappointed with Renault and starting legal action

Whats the cost for a new "short engine" at 60% discount.
As Noel asked.. what was the cause of the pistons going?,, and what exactly does that mean.. did the rings break up,pistons get holed?,belt adjuster wear?.
Currently in coup's garage:
RM III coupe 1.5dci FVT,Audi TT Mk1 ,a bike and too much rubbish.
coup is offline  
post #5 of 14 (permalink) Old 1st August 2013
I'm a drummer, I hit things!
bigiainw's Avatar
Join Date: Jun 2008
Posts: 732
Nominated 1 Time in 1 Post
Nominated TOTW/F/M Award(s): 2
Thanks: 67
Thanked 145 Times in 116 Posts
Re: Really disappointed with Renault and starting legal action

A 60% contribution on a clearly out of warranty van is much better than you have any right to expect. I understand that you are upset, but in terms of a legal challenge, Renault have shown that they have gone above and beyond their legal responsibility here. You will end up losing and footing the bill for that and the repair. Get it repaired, sell it and then you never have to own a Renault again if you choose, but try to look at the whole situation with a bit of realism.
Currently in bigiainw's garage:
2016 Skoda Octavia Scout 2.0 CR 150 in Cappuccino Beige/ 2006 Renault Clio III 1.2 16v 3dr Extreme in Post Box Red/ 2013 Renault Trafic LL29 2.0 dCi (euro 5) Sport Passenger in Luxurious Gun Metal Grey with Cruise control, now with parking sensors!!!
bigiainw is offline  
The Following 2 Users Say Thank You to bigiainw For This Useful Post:
daverobzippy (2nd August 2013), VelSatisfied (2nd August 2013)

action , disappointed , engine problem , legal , legal action , renault , renault traffic , starting

Quick Reply

Register Now

In order to be able to post messages on the Renault Forums :: Independent Renault forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome