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post #6 of 11 (permalink) Old 24th April 2007
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Originally Posted by deano23285 View Post
i think we should name and shame bad garages/dealerships
I can understand why you'd say that, but I have to disagree - there are always 2 sides to a story, and it would be unfair (plus potentially libellous) to state names/events without giving an opportunity for the other party to reply. I'm sure you wouldn't like people writing about you, and forming their own opinion (for example).

I believe its better for the forums to help educate the less savvy members of the dangers to be wary of, rather than just saying "keep clear of that place", as you will probably have noticed - good service & poor service is very dependent on just who you deal with - not where you are.

Just my point of view, but I once had someone say to me that the lacquer was bubbling on an alloy I'd just refurbished - I asked if he had used a spray on tyre dressing - at first he said no, then admitted that he had (I resprayed the wheel anyway out of goodwill). But people can have a way of putting a 'slant' on a story to make themselves totally blameless, and the other party completely guilty - the truth is usually somewhere inbetween.


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post #7 of 11 (permalink) Old 24th April 2007 Thread Starter
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Originally Posted by VelSatisfied View Post
A bit strange that the air filter should've failed/clogged up.

Was the car overdue for a service, or has it been used in dusty conditions?

1500 for a cat? I have 3 cats on my scorpio, and they are 500 each from ford.

A good result, but I wonder how many company car drivers would've just took it on the chin...

knowing my son, who lives around 200 miles from me it probably was overdue for changing the filter

A problem well stated is a problem half solved !
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post #8 of 11 (permalink) Old 27th April 2007
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I would never go down the lines of blaming any particular garage for poor service unless it was pretty basic stuff they got wrong. I blame the motor trade as a whole. Not just the garages, but the manafacturers too. The responsibility for ensuring that their products remain in tip top condition surely lies in proper training of their techs.
I started in the trade when I was 14, helping out at a friends garage at weekends, making the tea, cleaning the tools and generally helping out here and there ........ all unpaid of course I moved on to a year of YTS ( remember that fiasco ?) in a local Renault dealership working with two of the best "mechanics" I know. These two guys taught me the basics - most of which I'd already picked up anyway - but what I learned working with these people has always stood me in good stead. You know ..... start with the simple stuff and work your way through a problem ..... take time to learn and gain knowledge about the equipment you're dealing with ..... take a bit of pride in what you're doing. I still get a lot of satisfaction in being able to stand back when a job - any job - I've done, is completed.
I then moved on to working with a Rover dealership where, at that time, Rover were hell bent on introducing all forms of hastily invented / poorly tested electronic equipment to their already poor range of cars. The problems it caused them, and us on the shop floor were a nightmare. Rover never recovered from the damage done to their image at that time, and we all know what's happened since I don't think the public ever regained any level of trust in their products .....
Today it seems they need to plug in some sort of "black box" type gizmo first that'll magically give them the answer to everything, without them logically trying to cure or pinpoint the problem. The worst bit seems to be the fact that they've been trained to believe there's only a problem if the computer says so ! Again, I believe this to be a trade problem as they techs are not really given the time to locate the problem fully ....... computer says no = no problem there !! Aye right
As I said already, I'm not blaming the techs, but if these people had a decent knowledge of the equipment they're being asked to look after, then they, and the customer can only benefit. This info can only come from the manafacturer. I do realise that so much of the technology in todays cars has become so specialised, that it requires a higher level of training for anyone to become competent enough to succesfully understand and repair these systems, but as I have been lead to believe, there appears to be a rather high turnover of people in the trade at the moment, and dealerships are reluctant to spend the cash on training and paying decent enough wages so as to retain these people. They know it's maybe not worth the costs involved to ensure they have people on site who can confidently deal with this stuff if they move jobs too often.
This reflects directly upon the service that you and I receive when the car goes in for service or repair. If we are very lucky, we'll stumble upon one of the better places and get the type of service we should get everywhere, but more often than not, we have some sort of horror story to tell - we've almost all been there, eh ?
Please, if any techs are reading this, don't take this as some sort of attack- it's not. I know how frustrating it is to have recurring problems that never seem to be cured no matter how much you plead with the manafacturer to help. It's just my take - excuses if you like - on what people maybe don't know about and what goes on "in the workshop"
As Paul says, there are always two sides to a story.


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post #9 of 11 (permalink) Old 27th April 2007
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Originally Posted by deano23285 View Post
i think we should name and shame bad garages/dealerships
Whilst I understand your frustration at not being able to name a dealer/garage where you have received poor service, we cannot allow the naming/shaming of such places on this forum.

The bottom line is that if any named garage took legal action against the forums they would fold , we just do not have the finances in place to fight such actions.

I hope this explains our policy and why we enforce it at all times.
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post #10 of 11 (permalink) Old 27th April 2007
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I do agree in part with you,Gonescenile,especially the part about time given to do a certain job.Main dealers are particularly bad at this,especially if the mechanic is being paid via a bonus scheme,i.e,the faster he works,the more he gets paid.This is inherently wrong to me,as I would rather take a reasonable amount of time to do something,have chance to make sure I got it right,and to hell with how long a manufacturer says a job should take!.We all c0ck-up sometimes,me just as much as anyone,but the way that dealers seem to be obsessed with times and workshop through put really can't be a good thing.

And I still can't see for the life of me how a dealer can charge £90 an hour,and only pay the bloke who's doing the job 10% of this......But hey,that is the way of life I suppose.There is a serious lack of young people coming into the trade,and many trained people are leaving,disillusioned by the motor trade in general.Something has to fundamentally change somewhere,otherwise there will be no mechanics/technicians/fitters(what ever you call them),but then I've heard this said so many times over the last 16 years that I suspect nothing will change.

There are people working in workshops across the country that I wouldn't trust to change a light bulb on my car,which is a sad comment.There will be good and bad in any trade,but the motor trade does tend to get the worse press,and in most cases,it is complete justified.

I'd rather push my Alfa than drive a BMW....
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Last edited by Lagdti; 27th April 2007 at 12:37 PM.
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