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post #6 of 11 (permalink) Old 23rd May 2007
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Back in November 2006 my passenger window decided it would just slide down gradually and everytime i used the car i had to open door and push the window back into the frame, a call to Renault and the car was booked in for 2 weeks time (they had no courtesy car till then so i was told). They fixed the window think it was the regulator, whilst it was in they did a free health check on the car, they told me i needed new discs and pads all round on my Scenic at a cost of £700 or so (cant remember exact figures), I bought all 4 discs from them (20% discount) and got the pads from ebay £40 for both front and back - genuine parts too) and went elsewhere to get them fitted the backs were shot to be fair but the fronts had at least 50% left in them, just a slight lip on the edge of the disc which they cleaned up and now look like new, cost of fitting the rears = £35 cost to clean up the front £0, i dont mind paying for genuine parts but been told i need to spend over £500 when i only spent £145 sounds as thought they wanted paying back for fixing the regulator under warranty. i took the front discs back and got a refund and have kept the front pads for future use!

When i got the car back i also thought it was doing less mpg (average 42mpg) on a tank and i do they same run each week 46.6 at the minute, i was told this was due to weather and that it needed servicing, and would i like to book it in as they had a deal on £165 instead of £175 wow i said dont think i will bother. Ended up going elsewhere £160 for service which included the MOT and a top quality oil too!


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Last edited by DaveHemmerman; 23rd May 2007 at 05:48 AM. Reason: Cant spell correctly
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post #7 of 11 (permalink) Old 3rd March 2010
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Renault Dealer 36 point Inspection Query.


hope you can help. A friend of mine who has got a Renault had some recall work done at his local Renault dealer. Whilst it was in for the recall work the Renault technician also carried out a free 36 point inspection which I understand is done at all Renault dealers and uses a traffic light system. When he was handed the inspection sheet on what things had been checked it said he needed new brakes and steering fault all in red so he decided to get another opinion off another mechanic (a non Renault dealer) and was told that what the Renault dealer had said was utter nonsence and the work the Renault dealer said needed doing was not necessary. Now I am not going to say who is right and who is wrong as a lot of things regarding cars such as brakes comes down to the technicians opinion but does the technician have to stick to Renault UK guidelines when doing servicing / inspections. So if the front brake pads are worn by say ex amount does the technician have to say the brake pads need changing because Renault says so or can he use his common sence and say there ok for ex amount more miles then come and see us.

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post #8 of 11 (permalink) Old 3rd March 2010
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Re: Renault Dealer 36 point Inspection Query.

Mmm how interesting is that, if your friends got written evidence from the non Renault dealer, I'd like to know how the Renault dealer explains that one, especially if your friend is a member and enlists the help of either the AA or RAC, maybe RCS would be very interested too.
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post #9 of 11 (permalink) Old 3rd March 2010
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Re: Renault Dealer 36 point Inspection Query.

Did the non-Renault mecjanoic give a written report of his findings and if so what was his opinion regarding brake condition? For example thickness of brake pads, condition of discs, etc.
Without specific evidence it would be difficult to compare opinions.
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post #10 of 11 (permalink) Old 11th March 2010 Thread Starter
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Re: Renault Dealer 36 point Inspection Query.

Haree,I have tentatively merged your thread with another one that was started a while ago on the same subject,I think you'll be interested in the previous posts.

I would urge people to rememeber that if they want to reply to this thread that we run a strict 'no naming and shaming' policy on the forum before they mention any names/companies.Thank-you.

I'd rather push my Alfa than drive a BMW....
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