'Free Safety Checks' - Renault Forums :: Independent Renault forum

LinkBack Thread Tools Display Modes
post #1 of 11 (permalink) Old 22nd May 2007 Thread Starter
Veteran Member
Technical Supremo
Lagdti's Avatar
Join Date: Dec 2005
Posts: 40,429
Nominated 2 Times in 20 Posts
Nominated TOTW/F/M Award(s): 18
Thanks: 149
Thanked 1,103 Times in 942 Posts
'Free Safety Checks'

I have been indirectly involved in an arguement between a customer and a Renault Dealer.I can't really go into too much detail,but it was regarding a free safety check that was carried out by the dealer on a Scenic that was in for some unrelated work(a radio repair I think...).

The dealer said that the car desperately needed front discs and pads and put pressure on the (elderly) customer to have the work done there and then for a ridiculously high price.The customer declined the offer and had the car inspected elsewhere and it was found that the brakes had loads of life left in them.

Although the dealer later inspected the car again and apologised,remarking that the mechanic involved had 'made a mistake' and the brakes were fine,Trading Standards were very interested when contacting by the customer and they are investigating the case.

If you would like to add your thoughts and experiences about this,then please remember we cannot name and shame dealers or individuals,but please feel free to say if you have been involved in something similar.

The dealer offered to MOT the car for free as long as the customer owned it,and offered a 50% discount on any parts needed if the car ever failed,they also apparently disciplined the mechanic involved,but I can't help thinking that there is more to this than meets the eye....

(I'm not accusing just Renault of doing this,either.I've had experiences of other manufacturers main dealers of doing the same.......just remember,there is no such thing as a 'Free Safety Check'.)

I'd rather push my Alfa than drive a BMW....
Currently in Lagdti's garage:
2004 Saab 9-5 HOT Aero and a 2001 Audi A3 1.8 Turbo
Lagdti is offline  
  5 Lastest Threads by Lagdti
Thread Forum Last Poster Replies Views Last Post
2014 Isle Of Man TT Bikes Gonescenile 2 2135 2nd June 2014 09:52 PM
40,000th Post......:eek: General Chat excavator 57 5397 3rd May 2013 02:28 PM
Sponsored Links
post #2 of 11 (permalink) Old 22nd May 2007
Platinum member
Join Date: Aug 2005
Posts: 14,145
Nominated 2 Times in 3 Posts
Nominated TOTW/F/M Award(s): 3
Thanks: 0
Thanked 68 Times in 26 Posts
Yep I would agree with you there Lag's up to a point, I have dealt with many Main Dealers of most of the major manufacturers and some yes I would say have surprised me in saying work was required when it was not, Others have being superb and have could not be more obliging, I have also dealt with so called independant Garages and have found the same there some try to add on things or get work done that was not required.

The moral of the story is to build up a relationship with your dealer and go to some one you trust or has been vouched for by someone you trust.

Not all main dealers are rogues very few by my experiances and I have used many of them in many parts of Britain.



Last edited by ottoman; 22nd May 2007 at 08:28 PM.
ottoman is offline  
post #3 of 11 (permalink) Old 22nd May 2007
Diamond member
ns.thomson's Avatar
Join Date: Mar 2007
Posts: 602
Nominated 0 Times in 0 Posts
Nominated TOTW/F/M Award(s): 1
Thanks: 2
Thanked 7 Times in 7 Posts
I am always dubious when being told brake pads need replacing etc. Once I had a service at a dealer and they told me the pads were 70% worn and it was worth getting them replaced (and why not do the discs). However I left it and when getting the front tyres changed the tyre garage thought they had plenty. Anyway about a year later I had another service at that same dealer and they reported the pads to be 60 % worn.

Amazing in one year the pads had increased there thickness by 10%. I did'nt take them up on it - I guess I was just pleased the pads still did'nt need replacing just yet.
Currently in ns.thomson's garage:
Rover in Garage, Grande Espace 2.2 Initiale on Drive
ns.thomson is offline  
post #4 of 11 (permalink) Old 22nd May 2007
Diamond member
DaveHemmerman's Avatar
Join Date: Jun 2006
Posts: 334
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Thanks: 0
Thanked 0 Times in 0 Posts
Ottomen - Remember what i was saying early in the other post about Renault Parts and the brakes on my Scenic!

Lag - Been there got the T-Shirt didnt fall for it!

Get a second opinion everytime were possible!


Currently in DaveHemmerman's garage:
2004 Scenic II 1.9DCI Dynamique with a JNR Tuning box & The Wife Has A 1999 Clio 1.6 8v RXE
DaveHemmerman is offline  
post #5 of 11 (permalink) Old 22nd May 2007
davesss's Avatar
Join Date: Sep 2005
Posts: 4,838
Nominated 0 Times in 2 Posts
Nominated TOTW/F/M Award(s): 3
Thanks: 0
Thanked 145 Times in 126 Posts
There is more than meets the eye.

I have had the same problem with my nearest renault dealer which is 38 miles from where I live.

Had my cambelt done, I was told they gave the car a free 21 point safety check and told me it needed 4 new discs and brake pads all round, also both rear bushes replacing, I told them I would do it myself.

When I inspected the pads they were not even half worn, the discs were well within the manufactures tolerance and as all cars have they were only lightly scored.

The rear bushes did have a little wear but were perfectly safe and did not need replacing.

I took my car in about 2 months later and was told one disc needed replacing, nothing else, when I pointed out their try at conning me on my last visit I was simply told by reception, "we don't know anything about that"

The so called safety check did not pick up that I needed new wiper blades (which I did) It also did not pick up that one of the brake lines was rubbing on the anti roll bar which actually started leaking a few days later and had to be replaced.

It is obviously just a scam to part you from your money, beware !

A problem well stated is a problem half solved !
Currently in davesss's garage:
2002 Laguna Sports Tourer 1.8 Dynamique Moondust VF1KGOB, Fiat Siecento Micheal Schumaker, Kawasaki KLE M/Cycle and a cheap Mountain Bike.
davesss is offline  

checks , dealer , free , inspection , point , query , renault , safety

Quick Reply

Register Now

In order to be able to post messages on the Renault Forums :: Independent Renault forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome