Ripped off by a renault mechanic, advice please - Renault Forums :: Independent Renault forum

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post #1 of 19 (permalink) Old 11th July 2007 Thread Starter
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Ripped off by a renault mechanic, advice please

Hi guys, I called into my local renault dealer parts dept to buy a couple of batteries for my key fob as the led light was getting a bit dim. when I returned to the car the immobiliser wouldnt go off (this has happened before and I ended up buying a fuse box and injection unit and key from a scrap yard) any way I abandoned the car outside the parts dept and one of the mechanics who worked on my car previously checked it and said it was my key that was not working and id have to order one from france. he suggested he order it for me and i agreed and gave him £100. The key was duly ordered and was to come in 2 weeks. I checked it was ok to leave the car in the parts dept car park and was told it was ok.
The guy who ordered the key was the same guy who changed the fuse box etc so he knew all about the fact that it would need to be a key relating to the number within my 2nd hand key fob .

To cut a long story short he called me 2 weks later to say the wrong key had arrived from france. Another 2 weeks passed and i went in to see if the correct key had arrived to be told by this guy he was ¤¤¤¤ed off with the whole thing and wanted nothing more to do with the car. I asked for my money back and was told to ¤¤¤¤ off.

I went into the parts dept to find out what was happening and they told me a key had been ordered but if i wanted anymore info i would have to speak to the person who ordered it (ie the mechanic) I told the parts guy that he had already told me to ¤¤¤¤ off and his response was there was nothing he could do and suggested i speak to the guys boss.

I Asked to speak to the service manager but was told he was busy. I related the story to a service adviser and he told me that it was a private matter between the mechanic and me and nothing to do with the garage, since it was a 'homer' the mechanic was doing.

Then the service manager accosts me in the car park, swears at me and basically tells me to get lost, all this while a group of mechanics look on and laugh (one of them being the guy who ordered the key),

I emailed the MD of the garage complaining about my key being ordered and being told it has nothing to do with me and complaining about the attitude of the service manager.

Needless to say they emailed back that it was nothing to do with them.

I emailed renault UK only for them to pass it right back onto the local dealership who repeated that it was nothing to do with them..renault uk have told me it is nothing to do with them either.

My question is this...I know i paid a mechanic to order my key unofficially but a key was ordered to my vehicle and paid for prior to it being ordered, now I have neither the key nor my money and everyone says its nothing to do with them and to take it up with the mechanic (who has told me to ¤¤¤¤ off)

I am left seething that the dealership can order a key for my car then refuse point blank to either give me the key, refund the money paid for it or tell me where it is.

What should i do now???
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post #2 of 19 (permalink) Old 11th July 2007
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Looks like it is down to you and the mechanic.

I know what I would do.

Hopefully someone will offer further advice.


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post #3 of 19 (permalink) Old 11th July 2007 Thread Starter
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I know what you're saying ottoman but he's a big bugger and im kinda past my prime

I thought renault uk would be more helpful given the security issue , with it being a key..
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post #4 of 19 (permalink) Old 11th July 2007
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wot do these people think ther are doing ripeing off the you we keep them in there jobs if it happened to me i would meet him down a dark alley but thats me hope you sort this out good luck
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post #5 of 19 (permalink) Old 11th July 2007
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Hi Blueboy - from what I understand of your situation there are two apects to your dilemma.
1. You made a contract (call it a deal if you like) with a private individual to supply goods and to date that contract has not been fulfilled and without witnesses or something in writing to prove their was a deal you appear to be in a very weak position. If you can prove the mechanic you dealt with was acting during his employers time or on behalf of his/her employer you may have a case of vicarious liability whereby the employer becomes liable for the actions of his/her employees. In your case I think his employers are liable as you were given permission to leave your vehicle on their premises and as it sat there for 2 weeks they should have been aware of the situation.
2. Renault's policy for the issue of security devices and security codes is that the purchaser must provide proof that they are the registered keeper of the vehicle and substaniate this with photographic ID - if you can prove Renault provided this information without such proof then thye are in breach of their own guidelines. Afterall a thief could walk into any Renault dealer order up a new card and steal your car.
I suggest you seek legal advice before going any further and just hope it's not going to be a case of Caveat Emptor (Buyer beware)
You could try informing Renault UK that one of there dealers has obtained a key for your car without your permission - and although you have no guarantee of getting your money back it may bring some pressure to bear on the dealer
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Last edited by madnoel10; 11th July 2007 at 05:55 PM.
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