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post #1 of 6 (permalink) Old 28th October 2005 Thread Starter
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No Handbook

I have just purchashed a 54 reg Scenic from a garage and have discovered that there is no owners handbook, warranty book, service book etc. The stuff that usually comes with a car.

Along with some other problems that I've noticed in the 24hrs that I've had the car this has put a real damper on my enthusiasm for it, so much so that I feel that I may return it and try and get my money back.

Is this possible?

What are my rights in this instance.

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post #2 of 6 (permalink) Old 28th October 2005
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Welcome and sorry to hear of the problems. Unless you have been offered a "no questions asked, money-back or exchange", you can only reject the car for money back if it proves to be of "unmerchantable quality" or some such phrase (consult your local Citizens Advice Bureau for full information). Minor problems will not give you sufficient reason for rejection, especially if the selling "place" offers to fix them, and does so quickly. What sort of troubles are you experiencing with the car?
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post #3 of 6 (permalink) Old 28th October 2005 Thread Starter
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Things like :-

Paint bubbling on door. (was supposed to have been repaired)
Dent on back wheel arch. (sure it wasn't on it when 1st looked at car)
"Check airbag" on display panel
"Service" display on (car has 4800 miles on clock)
Ill fitting dashboard. (passenger side dropped)
Coin holder not staying in position and falls to the floor.

The main worry is that I have no books for the car. When I traded my car in it specified that I brought in my handbook etc which I did. You would expect that in return I would get the same back for this car. If I'd have known up front that there wasn't any then I wouldn't have bought the car. Why shouldn't there be any books?
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post #4 of 6 (permalink) Old 28th October 2005
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Did you buy it from a Trade Sales dealer? Quite often they don't have books because they are ex-lease, imports etc etc.

You should be able to get a new service book and handbook from your dealer (presenting the bill from to the dealer you bought it from), at such low mileage it won't have been serviced yet I imagine so that won't be a problem.

The Service and Airbag lights clearly suggest a problem which the supplying dealer must put right at their expense. I imagine they would argue that the dent wasn;t there when you bought it or else why didn't you point it out.

I'll try and dig out some links that have been previously posted about your rights when buying a car from a trader and post them here, the law is on your side.
post #5 of 6 (permalink) Old 28th October 2005
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Here it is

Sale and Supply of Goods Regulations. Trade Descriptions Act 1968. Road Traffic Acts

The first FAQ Question sums it up nicely;

Q1. I have just bought a new/second-hand car and am unhappy with it, what are my rights?

Under sale of goods legislation (Sale of Goods Act 1979) consumers are entitled to expect that any goods they buy are of satisfactory quality. That is, that the goods meet the standard that a reasonable person would regard as satisfactory taking into account the way they are described, their price, and any other relevant circumstances, such as the fact that they are second-hand or used.

Matters which should be considered in assessing whether goods are of a satisfactory quality are:
• whether they are fit for the purpose for which goods of that kind are commonly supplied, or fit for any other specified purpose;
• whether they are of satisfactory appearance and finish and free from any defects;

• whether they are safe and durable and as described.

If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale), or, if a “reasonable time “ has elapsed, to a reasonable amount of compensation. The consumer needs to demonstrate the goods were not of satisfactory quality at the time of sale. This is so if the consumer chooses to request an immediate refund or compensation. It is also the case for any product returned more than six months after the date of sale.

There is one exception – this is where the consumer returns the goods in the first six months from the date of sale and requests a repair or replacement or a partial refund. In that case, the consumer does not have to prove the goods were faulty at the time of sale. It is assumed that they were. If the retailer does not agree, it is for the retailer to prove that the goods were satisfactory at the time of sale.

Any legal proceedings to enforce a claim must be started within 6 years of the date of sale.


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