Renault Clio 3 - Clutch/Warranty Advice - Page 2 - Renault Forums :: Independent Renault forum

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post #6 of 21 (permalink) Old 25th July 2007 Thread Starter
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I have been talking to the dealership and the customer serives at renault head office. renault at head office was really helpful then its like they wont nothing to do with it. At the dealership they have been so rude to me they havent got a parking area to put your car if it has broekn down so i thought i would annoy them so i put in the way of there car park and because there wasnt anywhere to drop off my keys i had to leave it the whole day. they tried to call me to move so wot they did was jack my car and wheel it out of the way and then was told when i dropped my keys off you was lucky you nearly got clamped twice even though my car was on the land (they must think im stupid in believing this) and then they asked me to drive it in to a parking space and i pointed out if i could drive my car it wouldnt be here, so they got the sales men to help push my car that i found quite funny. but overall renault is crap and i wont get one again. but for a real kick in the teeth they have told me they are going to give me £100 compensation, i thought that was really nice of them lol. I found out though the clutch is only costing £59 plus vat and the rest is labour -ridiculos. if you need to kow anything else just ask and i will let you know
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post #7 of 21 (permalink) Old 25th July 2007
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I don't want you to take this the wrong way, but a set of pads should last around 30,000 miles - the discs are normally replaced if they have worn, or the pads have worn so far, that they have scored the discs.

Also, when the clutch first started slipping, it really was your responsibility to bring this to the dealer's notice - continuing to use the car wouldn't help the matter, and could only lead the garage to draw the conclusion that you didn't have any care for the car.

In all honesty, (and many reading this thread will probably be nodding their collective heads) - if I was looking at this case (in my previous capacity), I would assess the wear on the clutch, and the brakes, and would probably state that a smoother and more mechanically sympathetic driving style would've avoided this. (Unless your car has covered more than 30,000 miles in its first year - but since you've only just reached the first service point, I doubt that).

Are you still on the first set of tyres?

I was your age (believe it or not), and I can fully remember the thrill of driving quickly - but it does come with a price.

Hope this didn't sound too much like a lecture.


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post #8 of 21 (permalink) Old 26th July 2007 Thread Starter
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ha ha i do drive a tad fast some times i admit but not stupid. I am still on my first set of tyres and have only done 11000 miles. but i had been back to the dealership with the brakes and the clutch and the dealership said there was nothing wrong. I was talking to Renault head office today and they are kinda on my side. The dearlership told me if i wonted to drive fast then i should have bought a sports car. Head office told me they are disgusted with this and said they are embarresed for this comment. But my £100 compensation is in the post which is very nice of them. Head office said they cant make a assumption that i am a fast driver by looking at the clutch and the brakes and they said it is unproffesional to do so. But im gonna keep fighting this

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Last edited by darrenstill; 26th July 2007 at 09:08 PM.
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post #9 of 21 (permalink) Old 26th July 2007
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renault dealerships are F**king rude...i went in a couple of months ago for a brouchure for the Clio III, and get this. the geezer said "why do you want this, you cant even afford this car" how the hell does he know? its frankly highly insulting... but i say take the scum to the cleaners m8, shake up head office abit...or even worse....thereaten to go to your local newspaper works a treat mate trust me.

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Last edited by jazzap; 26th July 2007 at 10:54 PM.
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post #10 of 21 (permalink) Old 27th July 2007
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Go softly is the best approach I feel, Be accurate in all your details keep a note of all contacts when and who with what was discussed etc all dates and telephone Calls.

Be consistant with your answers do not apportion blame, It is a slow process but it does work believe me , you get nowhere shouting the odds it just gets peoples backs up.

You want your problems solved not score points of one another.

Last edited by ottoman; 27th July 2007 at 03:26 PM.
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