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post #1 of 2 (permalink) Old 31st October 2005 Thread Starter
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Problems with delivery

My car has now been on order since May. Was originally supposed to take delivery of my 182 the 24th Oct, then the 4th Nov.

Received a call from Renault UK last Monday saying that the vehicle is going to stay in Dieppe for the forseable future. Renault are experiencing Trim Panel problems (Renault UK dont know what that means) and around 40 odd cars are going to be held there until the new parts are manufactured and delivered.

Last week Renault promised to provide me with a courtesy car until mine is delviered...... 7 days later none of my calls have been returned and still no courtesy car.

I know of at least 13 other people in exactly the same position and we will all be writing to the CEO of Renault, BBC Watchdog, BBC Topgear and Whatcar magazine for starters.

Is anyone else experiencing this kind of problem and does anyone know what a Trim Panel problem means?

Look forward to hearing from you
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Renault Clio - Buyer's Guides - Delivery Problems Clio mrtotty 12 4249 31st October 2005 01:32 PM
Problems with delivery Cars & motoring Ivor_E_Tower 1 996 31st October 2005 01:29 PM
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post #2 of 2 (permalink) Old 31st October 2005
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Unfortunately my experience about 7 years ago indicates that Renault UK are extremely poor when it comes to customer service and keeping customers happy. I ordered my Scenic; delivery was delayed due to a problem with "my" car also being bought by someone else on the same day (dealership group, and someone in another garage bought the car that was supposed to have been available for me to buy). Anyway, "my" salesman found another similar car in group stock within a week and a new delivery date was arranged - a Saturday morning. On the Friday afternoon, as I was about to lave work, I got a phonecall to say that Renault had detected a bad batch of driveshafts, and "my" car was one of the affected ones; Renault UK would not allow my dealer to release my car to me. Cue calls to the insurance company and Renault UK - I was due to go on a motoring holiday the following Monday (fortunately using my parents' car). When we returned 10 days later, there was still no sign of a replaceemnt driveshaft. The dealer hired me a Ford Mondeo whilst Renault tried to sort out the fiasco; eventualy it took about 3 more weeks before the parts were available and I could finally drive my new car away. The dealer went out of their way to help, but they got no support from Renault UK - who admittedly supplied me with a set of roof bars as token compensation for all the inconvenience I had suffered.
Currently in Ivor_E_Tower's garage:
2014 Captur dCi EDC; 2014 Ka 1.2 Zetec; 2015 C-Max 1.6 TDCI
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delivery , problems

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