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post #1 of 3 (permalink) Old 8th April 2014 Thread Starter
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Recent experience with Renault Dealer & Customer Service

Could have put this in other sections - it was an electrical problem so "electronics"? But was also a review on the local dealer and customer services so "garages"? Decided to put it in here as it would give a greater exposure AND let people know that they aren't too bad after all.

"Check air bag" warning light came on at random on my Meg 3 CC. As it is low mileage 12k I was hoping it would go away of its own accord! After a quick look on here I confirmed that the floor was not wet and everything seemed to be connected as it should be so that left the wire coming through the floor. Which seemed to confirm it as if I moved the drivers seat closer to the steering wheel the warning light went out.

The local dealer had a look and confirmed that the wire was faulty And that the air bag would not deploy in an accident if warning light was on . Cost of the replacement was 259

Main dealer warranty had expired and had a third party warranty which did not cover air bags. Dealer was sympathetic, especially as it was low miles so offered to contact Customer Services on my behalf. Next day was contacted by Customer Services and we went throughout the issue. They apologized for the part packing up so early, and, as I was "a loyal customer" (3rd car from this dealer) they suggested that they would pay 90% of the cost of the repair and I pay the rest so that I would get 12 months warranty on replaced parts.

This was not what I was expecting and is, in my opinion, more than fair of both of them.

Lessons I have learned here

1. 3rd party warranty is hardly worth the paper it is written on.
2. It is worth developing a relationship with your local dealer - they are not all bad.
3. Look after the car and get it done by the dealer - the more. They know about the car the more they can help out when things go wrong. This would not have happened if I had taken it to the independent garage round the corner from me.

This is my 3rd Renault in the last 4 cars. Will probably get another one when it is time to change.

Thought it was about time we had a "feel-good" story on dealers again.
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2010 Megane Dynamique CC 1.4 TCE TomTom, x2 Fiat 500 POP 1 in silver the other in yellow
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post #2 of 3 (permalink) Old 8th April 2014
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Re: Recent experience with Renault Dealer & Customer Service

Post moved to "Cars & Motoring".

Glad to hear you had a good experience with RCS and your local dealer - makes a refreshing change
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post #3 of 3 (permalink) Old 20th April 2014
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Re: Recent experience with Renault Dealer & Customer Service

Same here.

Have nothing but praise for Renault Customer Service.

Last July and after having my grand scenic for 2 months the timing belt tensioner failed taking most of the engine with it.

It was out of warranty by 3 months but had only done 28,000.

I spoke to Renault and was assigned a case manager. She booked it in at my local dealer and after the confirmed it needed a new engine. They replaced it free of charge.
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