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post #1 of 12 (permalink) Old 15th November 2005
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Harmony Extended Warranty

Has anybody bought one of the Renault Harmony Extended Warranties?

I was thinking that I would probably sell the Espace this time next year, just before the 3 yr warranty expires, but what would I buy next? To be honest unless something major changed between now and then I'd get another Espace. To me they are the perfect full sized MPV particularly in Grand mode and despite some people's experiences and them being 3rd from the bottom of the Top Gear Survey I have had really good service from Renault so far!

The only reason for selling would be because I wouldn't have the bottle to run this car without a 'proper' warranty because of all the electrical bits and so it got me thinking, I could buy a cheap warranty but this Harmony one, whilst expensive, isn't if you compare it to the cost of swapping the car at 3 years rather than 4 or 5.

The website doesn't show the cover but I imagine you'd be better off with this than a cheap independant one, albeit that this one isn't underwritten by Renault. I'd possibly be able to get away with the 5 years / 60,000 miles option at 675 but may slightly exceed that in which case it goes up to 875 for 5 years / 90,000 miles.

Just interested in any thoughts on this.

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post #2 of 12 (permalink) Old 15th November 2005
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We got one on the Clio, and it seems to be very comprehensive. It claims to provide the same level of cover as the original manufacturer's warranty. I've just dug the little leaflet out, so here goes:

Items covered: Engine, gearbox, driveshaft, casings, oil seals and gaskets, water pump & thermostat, starter motor, alternator, wiper motors, radiator, steering rack, electronic ignition, fuel injection, heater motors, wheel bearings, central locking, clutch, air bags, air conditioning, audio equipment, braking system/ABS, cables, catalytic converter, computers, gauges, hoses, satellite navigation, suspension, turbocharger, wheel hubs

Items specifically excluded: Routine service & maintenance, bodywork, paintwork, trim, glass, normal wear & tear, exhaust pipes, batteries, tyres & wheels.

There's a more detailed document but I can't find it right now. It listed the exclusions and they all seemed pretty sensible things that would fall under the 'normal wear and tear' category (bulbs, brake pads, fuses etc.) We've just had a faulty indicator switch replaced free of charge under the warranty, so electrical bits certainly seem to be covered.
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post #3 of 12 (permalink) Old 15th November 2005
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Thanks Horatio, sounds like it could be worth doing then.
post #4 of 12 (permalink) Old 14th January 2006
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My Laguna Initiale is 3 years old in June, and while I was going to change and buy a nice new Lexus IS250, I just can't make my mind up, so I think I 'may' end up keeping the Laguna for a while longer.

Now I certainly don't have the bottle to run it without a warranty, having experience (like most owners) a number of annoying faults and niggles.

So, I thought about a Renault Harmony warranty for if I do keep the caar. I have heard that they claim to be as good as the original warranty, but how true is this?

Do they cover as much as the original warranty does and does it include all the parts and labour charges?

Also, as I may not have the car for the full duration of the warranty as I certainly want to change at some point, are the warranties transferable to whoever I sell the car to (or the dealer I part-ex with), and would it increase the re-sale or part-ex value if it had the warranty? I certainly think it should as the biggest worry of people buying Laguna's is probably their reliability and repair costs.

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post #5 of 12 (permalink) Old 14th January 2006
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We've claimed on the one for the Clio twice now - once when the self-cancelling mechanism failed on the indicator stalk, and once when the car started cutting out and showing the ECU warning light. All parts and labour have been covered on both occasions, and service seems to be on par with warranty - i.e. if they can actually see the fault, they 'll probably fix it, otherwise they'll just do their best to remove the evidence (in this case, clear the fault code on the ECU , then give the car back with the same intermittent fault that it went in with - it cut out five more times the following day and is booked back in again.)

So for us at least, it has so far been every bit as good as the manufacturer's three year warranty. That doesn't necessarily mean that faults get fixed first time every time, but at least there shouldn't be any unexpected bills for anything other than genuine consumables.

From a resale point of view, the warranty is transferrable to a new owner but not (as far as I'm aware) to a different car. I'm not sure how much clout this would carry when part-ex'ing with a dealer, but on a private sale I'd personally take it as a pretty good indicator that the owner wasn't offloading the car due to some imminent and expensive major failure. I reckon that'd be worth a few bob to me.
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