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post #1 of 3 (permalink) Old 14th July 2014 Thread Starter
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Customer service and repairs

Anybody else having problems with repairing Renaults? We have a window regulator that has gone and was reported to our local Renault garage 4 months ago and still no news on when the part will be available.
The fantastic customer service we have received is just incredible. The main Renault service centre gave me the best service from a lady called ?????? She told me I should count myself lucky that they provide parts for my 8 year old car as they don't actually need too!!! The window regulator is a design fault so Renault actually pay 76% of the repair... They like to keep that quiet! The service is shocking, just want my car repaired so I can get rid of it and never touch a Renault ever again!!!!

Last edited by madnoel10; 14th July 2014 at 10:35 AM. Reason: Risk of naming and shaming
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post #2 of 3 (permalink) Old 14th July 2014
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Re: Customer service and repairs

Hi Tashah.

The forum has a strict policy regarding naming and shaming therefore I have edited out any reference to personal names. Just as a polite reminder I ask you refrain from doing so in the future - many thanks.
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post #3 of 3 (permalink) Old 14th July 2014
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Re: Customer service and repairs

Personally speaking, I wouldn't put up with a 4-month wait - discount or not.

There are plenty of online suppliers (auction sites or found via a google search), buy a kit, and either use one of the many 'how-to' repair guides on the forum or employ the services of an auto-electrician.

That way you can (if you wish) dispose of your car sooner, rather than later - it may end-up costing you more in depreciation and further repairs than a discounted regulator.



This job should never be complete - the day I think I've done it all, is the day I resign.

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