No power to tailgate on 04 scenic 1.6 dynamique - Page 2 - Renault Forums :: Independent Renault forum

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post #6 of 8 (permalink) Old 7th November 2007
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Originally Posted by hotentot View Post
hi, thanks for responding - as luck would have it, i took your advice this morning and called through to Hatfields, Salford and asked to speak to their service dept, which i did, only to hear that calls are now being routed to another Hatfields in Manchester as the one in Salford has apparently closed down. I explained the situation to the this chap, who started taking details of the vehicle to book it in, and then mentioned that this would more than likely be a "chargeable" repair. I argued that this could surely not be considered as "wear & rear" and could he please explain how this is not covered in the 6 month electrical and mechanical warranty etc etc i asked to speak to a more senior person to which point i got/ he cut me off

just my luck.......i am not a happy camper at present
Is this a Renault main dealer ?

I would ask to speak with the aftersales Manager, follow it up with a letter to the dealer principal, State the facts do not embellish the details.

keep a record of all call's names, dates etc.

If this is a Renault Main Dealership the car should have carried a longer warranty than 6 months ?

Keep us posted, we are here to help if we can.
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post #7 of 8 (permalink) Old 7th November 2007 Thread Starter
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hi ottoman

no - this was a part exchange vehicle i purchased from the Dealership

i have done many a search for this particular dealership on the web, and although i can find references to them all the links come up as seemingly dissapeared, like the one below

Links removed due to the Forums no Naming & Shaming policy
Currently in hotentot's garage:
2004 Renault Scenic Dynamique 1.6 Ci

Last edited by ottoman; 7th November 2007 at 08:52 PM.
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post #8 of 8 (permalink) Old 7th November 2007
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Was the warranty underwrtten by someone else or was it their own ?

Sorry we cannot name and shame garages in the Forums Hotentot due to your previous comments I will need to remove the reference to them.
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dynamique , power , scenic , tailgate

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