Would you buy a Renault, after reading this???.. (The moaners thread).. - Page 2 - Renault Forums :: Independent Renault forum

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post #6 of 73 (permalink) Old 12th August 2005
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Buying cars appears to be a bit of a lottery. If you are lucky you get a good one, if not bad luck. There are good and bad cars of all makes. Also it is the way that these problems are dealt with that is important. Renault Uk get a ****ging off,The Parkers Forum seems to be the place to moan about Renault.
Citroen UK are just as bad if not worse - try the Picasso website forums.
Whenever people have a bad experience they are quick enough to moan and tell everybody, but less eager to talk if they have no problems or the problems are sorted quickly.
I had read about the " turbo " and reliability problems with the Laguna II, but still bought one. I have also read nothing but praise for Nissan Primeras, we bought one and it was crap, dealer couldn't fix it properly and ended up giving us our money back after six months.

As I said,it seems to be down to luck - fortunately we apear to have been lucky with our Laguna as it is now 17mths old and apart from a faulty alarm sensor has not had ANY waranty work carried out on it, just One routine service.

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post #7 of 73 (permalink) Old 12th August 2005 Thread Starter
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Hi SportTourer

Just read yr reply, a very interesting stance, you have taken on new cars. Why shld I spend over and above of 12K, on a new car and have to rely on "Luck", as to wether it proves troublesome? The reason there are so MANY complaints about Renault, is self evident, their manufacturing, customer service & service skills are appaling. In addition, the reason there are no people complimentary about Renaults, is the same reason, as before.

I can only comment on my dealings with Renault and the x2 Megane's, I have suffered with. I post these threads, so as to pre-warn, potential Renault customers, as to the pitfalls, they MAY have to endure. I wish to god, I had discovered the Parker's forum, before parting with my hard earned cash!!

Life is a lottery, buying a new car should not be!!!

Peace and best Wishes to all my fellow sufferers!!!

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post #8 of 73 (permalink) Old 12th August 2005
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You have just said life is a lottery, buying cars should not be. I agree. But in reality that is the way things are in the motor trade.
However, from my experience and that of other people I know buying cars is a lottery. If you end up with a Friday afternoon job that its bad luck. Manufacturerers are cost cutting to save a few pence/euros etc here and there and are not interested when things go wrong. nothing is life is certain, apart from the fact you will die. We all get stressed about cars and their expense, it's just another fact of life. Life is too short.
We have been in a similar situation to yourself with Nissan and Citroen
so we will never buy from them again. We have had 3 Renaults - all trouble free, that is why we still decided on the Lag II despite its known faults.No car is fault free, no UK customer services dept I know of is any good. I would not contemplate buying any modern car without a warranty, and should we keep the Laguna when its warranty is up, we will take out an independant warranty.
Renault are not alone in poor customer relations, if, as I have said you look at other forums you will find that Citroen are probably worse, Mercedes,VW,Ford - neither are really that interested once you have bought the car. Nissan customer service is also appalling, as we know from first hand experience.

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post #9 of 73 (permalink) Old 12th August 2005
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For my money, it's not what goes wrong, it's how the dealer reacts when it does. Though my current car is stretching it a bit: I'm far too well known at two separate dealers (the one I usually use near work, and the local one that I use if the car won't make it that far.)

But the two Renault dealers I normally use for service and repairs have been some of the best I've come across. They're not consistently brilliant, but they usually get the job done more or less when they say they're going to do it. The only trick I've learned with my usual dealer is that if I want the car back for 4, I ask for it to be ready for 2:30. If I don't, then it's often still buried at the back of the workshop when I go to pick it up.

Only Mazda have ever beaten them on service. I'd have been tempted to go for a '6', but the dealer I used to use has shut down, so Mazda would be an unknown quantity again. My experience with Ford (admittedly on an older car) left me unprepared to buy another one, no matter how much I like the new Mondeo. As for Vauxhall: I spent three years trying to find a dealer that didn't call me a liar when it came to intermittent faults. When I eventually found one (a family run business, out of my way but competent) it got taken over by one of the big chains a few months later. One Vauxhall dealer (who shall remain nameless) serviced my car at the recommended 9K intervals, then said it was my fault that the original timing belt snapped at 63K. Apparently, it was up to me to ask them to change it at the 36K service.
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post #10 of 73 (permalink) Old 12th August 2005
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Sportstourer - I thought as you did, that no matter what brand of car you went for, you would find equal numbers of complaints on the web. Not so. I'm so fed up with my Laguna that I'm getting rid of it, so I've spent weeks this time around researching reliability. What I've found is that the level of complaints on the web correlates very closely to the results of the independantly published reliability surveys.
In general, there are few complaints about Japanese cars, and loads of complaints about European ones - especially Renault, and Citroen. Perhaps all French cars are made on Friday afternoon?
My very unscientific web survey led me in the direction of Mazda even before I read the reliabilty surveys. That's why I've ordered a new Mazda 6. It might turn out to be a Friday afternoon one, but I think my research shows that there is a lot lower chance of that, than if I'd bought another European car!
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