Would you buy a Renault, after reading this???.. (The moaners thread).. - Page 5 - Renault Forums :: Independent Renault forum

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post #21 of 73 (permalink) Old 18th October 2005
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Originally Posted by selwonk
Great post mate! It's evidentally in the genes then!
Great post mate!

It's evidentally in the genes then
No, it's in the the garage.

selwonk Can you tell me how to get the rear seat cusion out, of the GT 150 dCi? PLEASE!!!
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post #22 of 73 (permalink) Old 18th October 2005
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Sorry mate - ask me how to automate a backup of all the MySQL tables on this forum and I'm your man. Removing trim from Renaults is, unfortunately, not one of my fortes! Come on chaps - somebody must know!
post #23 of 73 (permalink) Old 17th November 2005
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The Renault UK Mission Statement...

What we do:

In a highly competitive environment, we take pride in offering an extensive range of desirable, safe and distinctive cars and vans with support services designed to develop long-standing relationships with our customers. We set ourselves challenging objectives and strive to achieve the highest levels of quality across every area of our business, whilst maximising opportunities brought about by our Alliance with Nissan.

We provide:

  • Everyone in our company with the opportunity to be recognised and rewarded for making a valuable difference to our performance.
  • Our Customers with innovative products they enjoy, and a comprehensive range of support services to make ownership easy.
  • Our Dealers with a profitable business opportunity, through a long-term partnership with the marque.
  • Our Parent Company with the ability to exchange knowledge and experience, encouraging continual improvement to ensure maximum contribution.
What we want to achieve:

  • Raise our Brand Image, increasing desire for ownership and to be one of the top three manufacturers for cars and vans in the UK
  • Aim to be leaders in customer service and customer satisfaction
  • Optimise the potential of the Renault Nissan Alliance in the UK
We get the best from each other through teamwork:


We deliver consistently outstanding results and through our commitment are always willing to go the extra mile.


We embrace creativity by taking bold decisions to keep ahead of the competition


We are encouraged to take initiative at all levels


Renault people are approachable, friendly and share ideas

Not sure where all those smilies came from.. Anyhow if that's their mission statement then it's probably about time they read it a little more and actually act upon it.

Owning a Modern car perhaps is fine until something goes wrong.

Then the profit margins and monopoly of information + tooling of the manufacturer play you a bad hand I am afraid.

I hope that Renault UK can stick to their mission statement and maybe participate in discussions of a technical nature online ?

PS:- I am sure their are lots of good renault dealers around but having read some of the comments on this thread and can wholeheartedly agree to having been dealt a similar bad service locally. In fact I repeatly tell ppl that I travel 20 miles away to get a better level service and friendly, helpful staff.
post #24 of 73 (permalink) Old 25th January 2006
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I have just disposed of my Laguna 11 1.9DCi tourer after three months of disaster in all my live I have never had a car that is so unreliable with faults even the agents cannot fix.I was lucky in one way that I had a diesel as petrols over three years old are just about worthless in the trade with most traders refusing point blank to look at one.In fact everybody I mention Renaults to in the trade shudders at the thought they may have to sell one .One dealer I know took a batch of lagunas from a lease company at what he thought was a good price he has visible aged ten years trying to sort out all the problems from clutch mastercyliders to warning light ,rear axle bushes you name it.As for me never never again.
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post #25 of 73 (permalink) Old 25th January 2006
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In my opinion (having worked in the motortrade years) it seems to me that it is customers perceptions/expectations of a product that governs whether or not it is classed as a good or bad product. For example, take Skoda; Skoda regularly blitz Volkswagen in the JD Power survey and just about every satisfaction survey you read, why? They are the same product, sharing the same components and in some models built in the same factories! It is the customers expectation that their cut-priced Skoda will be substandard, but when they find out it is just as good/bad as every other car on the planet they are pleasantly surprised and rate it highly. The reverse is true for Volkswagen. No one makes the perfect car, regardless of how much it costs or what badge is on the bonnet. The difference is peoples attitudes when things go wrong. That can be the attitude of the owner or the dealer, but in the end that is what matters. Right now John, it is fair to say, is totally p***ed off with the whole situation; but that means he will now look for other things to get wound up about. If a dealer fails to get things spot on first time, the customer will spend time looking for other things to complain about and suddenly it becomes a bit of a blood sport; finding more and more things to complain about until you reach the point where you can smell compensation and then you keep going until finally you acheive it.....a 10 voucher off servicing and repairs and your life seems to suddenly make sense. The sooner we all realise that cars are mass produced machines that fault every now and then the happier we will all be. Decide what you want out of a car before you make your next purchase. If you want something utterly reliable, with a fabulous warranty and dealers that are so quiet they can treat you like a king, buy a Kia. If you want something overpriced and built like a tank, buy a Volkswagen, if you want the same thing for three grand less buy a Skoda, If you want cutting edge design and a car with character, personality and an equipment list as long as your arm, buy a Renault! But expect that whatever you buy will breakdwon at some point. Some peice of trim will rattle itself loose one day and there is nothing anyone in the world can do about it. It is a fact. And John, please please buy a book on grammar.
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