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post #1 of 4 (permalink) Old 2nd October 2009 Thread Starter
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Renault Parts Returns


recently ordered a wishbone for my laguna, 68 from my lacal dealer which in the past has been very good,

i found a pair on the internet for 58 delivered, (bargin)

i poped down to the dealer to cancel my order, which i had done literaly half hour before,

they said, they cant give me a refund, but the part will be sent back to renault with a possiblity of having renault credit, and will hear from them in 3 to 5 weeks,

im, 68 out of pocket, no wishbone, and possibly no credit,

can they do this?

im feeling like im being taken for a ride, any one else had this off a dealer
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post #2 of 4 (permalink) Old 2nd October 2009
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Well Ive never done anything like that with a garage but did once order something from a computer shop and then tried to cancel when I found the same thing cheaper on the net.
I had to honour the contract I made with the shop and I would guess if your dealer really was stuck with the part you contracted to buy off him then he could make you pay.
It sounds as if he is trying to get a credit for you so that is very reasonable of him.
I guess the moral of the story is shop around before you make a contract with someone ..not after
Hope you get your credit though. If you dont get the credit you are entitled to the part no problem.
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post #3 of 4 (permalink) Old 3rd October 2009
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Usually if a part is special order,then it can't be returned,so I guess the parts person ordered it there and then and now can't go back and cancel the order.

I find it surprising that a wishbone for a Lag 2 is a special order part though,maybe the fact that the front lower joints are now available seperately has finally dawned on people and that you don't need to replace the complete unit in such circumstances so dealers don't keep them in stock any more.

I'd rather push my Alfa than drive a BMW....
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post #4 of 4 (permalink) Old 3rd October 2009
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If you entered a contract to purchase a part (it could be any item from any supplier) and you break the contract the supplier has the right to charge you for the component and its up to you whether you collect it. In law they have no responsibility whatsoever to refund you or give a credit note. Many suppliers do refund the price less whatever costs they have incurred but it is entirely a goodwill gesture and have no legal responsibilty to do so. The relevant piece of legislation is the "Sale of Goods Act"

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