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post #21 of 49 (permalink) Old 10th October 2009
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I'm sure that Renault are not happy about it, but the point is that it is their problem, not the consumer. If a componant should last a reasonable time, then the supplier needs to be able to demonstrate their abilty to provide such. As I have said before, we are not talking about a wear and tear part here.

Maybe it is a result of having a supplier policy of 'lowest bidder wins'.

No need to apologise for me not having a Scenic II, it seems I'm not missing anything!
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post #22 of 49 (permalink) Old 10th October 2009
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Originally Posted by ourcar View Post
A display panel is not a wear and tear item, it is either designed to work properly or it is not.
I think it has been designed to work (obviously it has worked), the question is in the durability or length of service given.

To say an electrical item is not a wear & tear item is completely wrong, according to your logic, then a lightbulb, fuse, contact breaker should last the lifetime of the car - which if none of these things fail, is almost infinte, it would seem.

Manufacturers are in a Catch 22 situation whenever a part fails - if they all do that - then its a 'known issue'; if its uncommon - then its premature and therefore a 'manufacturing defect'.

I used to own a Renault (the most expensive one of all), and I gave up after 2.5 years of electrical issues. If the manufacturer had offered me a discounted repair to cure these woes, I'd have gratefully accepted it (and still have had the car), rather than cynically sitting on the sidelines inspecting the mouths of gift horses.

Fact is, they didn't need to offer anything.


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post #23 of 49 (permalink) Old 11th October 2009
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My logic is sound, whereas your understanding of it may not be.

A lightbulb is indeed electrical and has a limited lifespan of course. Then again, it is a simple fix and very inexpensive. Fuses similarly so, though to be honest thay rarely go unless a problem has occured, in which case they have done their job.

In the case of the display panel, yes it obviously worked, but not long enough. Durability, as you say, is what it is all about. As mentioned in the Watchdog report, this item is a critical component for reading speed and fuel. It shouldn't fail so readily.

The fact it only affects a certain build date of cars also suggests that less than acceptable parts were used instead of whatever was used on other build dates, either with or without Renaults knowledge.

I too have had faults and problems with my Scenic and far from inspecting the mouths of gift horses, I have dealt with them myself as it was easier. There does come a point though when it feels like manufacturers are taking the consumer for mugs.

They may not have had to do anything about this at all, but the publicity forced them to.
post #24 of 49 (permalink) Old 11th October 2009
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Originally Posted by ourcar View Post
My logic is sound, whereas your understanding of it may not be.
this kind of exchange is not helpful to the thread.

we all have a view point and we are all sure we are right most of the time, but there is no need in insulting or insinuating a lack of knowledge at other RF members because their view differs from yours.
post #25 of 49 (permalink) Old 11th October 2009
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Maybe it would help if we had a read at the fact sheet issued about faulty items with reference to the sale of goods act 1979 .... might clear up some opinions, viewpoints and misconceptions .... note the offer of warranty is fairly irrevelent to the protection offered under the sale of goods act which is 6 years in England and 5 years from discovery in Scotland .....

Warranty - defn -UKGov

As a supplier, any warranty offer is in addition to the statutory responsibilities under the Sale of Goods Act.

A supplier cannot, for instance, refuse to deal with a customer's complaint about a faulty product simply on the grounds that the warranty on the product has expired.

Hope it helps

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