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post #1 of 10 (permalink) Old 24th May 2006 Thread Starter
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Question Renault problems


I am having a bit of an issue with Renault at the moment - wondering if anyone can give advice as to what to do next.

Basically I bought a Megane Rush and for most of its first year it was used as a commute car with just me driving it and no passengers. When it was no longer needed for the commute it started taking passengers (familly and friends) and all of a sudden the front passenger seat developed a fault - the trim keeps popping off. Now this might not seem like a big problem except it means every time you get in and out of the car your clothes catch in it.

Now, the problem:

It has been in for repair under warranty at least 5 times - each time failing to repair it.

This last time (a major service) the dealer suddenly announces that it is wear-and-tear and therefore no longer under warranty.

Renault customer services don't want anything to do with it.

So, does this mean that we are screwed and can't do anything about this?

Any help and advice would be appreciated.


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Renault problems Cars & motoring ByronAJ 9 1126 24th May 2006 12:25 PM
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post #2 of 10 (permalink) Old 25th May 2006
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Byron - welcome to the forums. First things first - can you update your user profile so that everyone knows exactly what year the car is. What mileage has the car done?
post #3 of 10 (permalink) Old 25th May 2006
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Yep, the important thing surely is how old and what mileage.

The seats whould stand up to normal wear and tear so unless it's been abused, used as a taxi or done 200,000 miles you should have a solid arguement.

Let us know - and welcome to the forum!
post #4 of 10 (permalink) Old 25th May 2006 Thread Starter
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The car is a Megane Rush and was bought in August 2004 (brand new) and has done approx 34K miles to date.

Like I said the in post, because I worked for some distance from home it was used as a commute car which involved just me in the car. It was only when I no longer had to commute and the car started taking my wife and friends as passengers that the passenger seat fell apart - the side plastic bit (trim) pops off.

It came back from a service and already tonight the supposedly repaired seat has fallen apart again.

Thing is, the car is still within its manufacturers warranty and its only just now after 5 times trying to fix this annoying fault that the dealer suddenly announces its wear and tear - and Renault HQ says they have to go by the word of their dealer (surprise!).

From a personal point of view this is our third generation Renault car and after this fisasco it will probably be our last.

Don't get me started on the hassle we have trying to get a headlight bulb changed on the car!
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post #5 of 10 (permalink) Old 25th May 2006
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Uhm. I'd have to agree with you - 34K is only average mileage. I'd still expect the trim to stay on. I might be a bit more lenient about worn leather or fabric, but not the trim itself. Might be worth going back to Renault Customer Service again to tell them you're not satisfied. It also strikes me that the trim is probably falling off due to a failed clip or similar, so it doesn't sound all that expensive to put right?

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