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post #16 of 20 (permalink) Old 2nd June 2006
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That seems perfectly fair. It's the difference between "you bought it then it broke" and "you bought it and it was already broken."

Though to be honest, as long as you know you'll be reimbursed by the supplier, then why not change it? I ended up having a major argument with a certain electronics retailer over a DVD writer I'd bought from them because the manufacturer's support team had already diagnosed it as faulty and told me to take it back to the retailer for an exchange, at which point the retailer wanted to send the unit away for testing, leaving me (for an unspecified period) without an item that I was relying on several times a week.

I think that, quite often the retailers fail to appreciate that some of us rely on certain products on a very regular basis, and that our lives are adversely affected if we're without them for a prolonged period. If my computer breaks, I want it fixed ASAP, no arguments. The same is far from true for the bread maker that's been stuck in a kitchen cupboard for the last six months. But if I took them back to the same retailer, they'd probably be treated in a similar fashion.

When it comes to 'lifestyle critical' goods, what's needed is better communication between the manufacturers' support personnel and the retailers. If a manufacturer tells me something is faulty and they're happy to give me a new one, then I should be able to go back to the retailer and get it swapped. Provided that the retailer doesn't end up out of pocket, then they shouldn't care less.
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post #17 of 20 (permalink) Old 3rd June 2006
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lol there are a lot of people who have been taking legal advice of their mates down the pub on that forum.

The trouble with the law is that its vaugue, consumers interpret it one way, retailers another both trying to get the best they can. Most retailers I have dealt with let customers take the P155 because its easier to give a refund than to argue.

Most retailers will honour a 28 day refund but customers will always try it, like break it themselves and say its broken.
IMHO when it comes to expensive electricals, cookers large items retailers are well within their rights to ask a manufature to look at it.

Once upon a time i worked in retail, customers would wheel in a washing machine they have been using and claim it was broken. Well how the hell can you test it instore, you just cant. What should happen is they or the retailer contact the manufacturer and they come out and fix/replace its simple. Still customers argue but legaly it has to be fit for purpose and maufacturers at the time were working on the policy if its repaired more than twice in the year then the customer can have a replacement.
See the law is vague customers expect a replacement, maunfacturers want to repair it, both think its the law.

My advice, check refund policies before purchase, and in the end if its not DOA it is normaly quicker and easier to have problems dealt with under warranty than with the retailer.
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post #18 of 20 (permalink) Old 4th June 2006
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Cool Halfords Poor deal

Since the boots company ditched halfords a few years ago, the quality of service has gone from average to poor. The disinterested staff are more interested in local gossip amonst themselves, than offering their companies pledge of excellent customer service. They do how ever price match with any retailer in the country, which will certainly bring that overpriced head unit (Sterio), down to a reasonable price. They do however require proof of the offer you are trying to match. Hope this helps.
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post #19 of 20 (permalink) Old 4th June 2006
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welcome to the forum glynn and thanks for the input. I tend to use my local auto factors for a lot of bits as I get trade and there 5 mins away. For other bits Halfords is better. Yes the staff are poorly trained & disinterested, yes some prices are OTT, as for the bikes, well lets just say they sell good car accessories and leave it there.

The level of warrenty varies it's true. Some companies will go over and above what is required by law, trouble is if you're used to this level of service and then go to a company that does the bare minimum it will seem like a huge difference.
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post #20 of 20 (permalink) Old 4th June 2006
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Yes I agree with you there. Halfords do supprise me some times with pricing, they do offer very good prices on their servicing parts, occasionally cheaper than trade suppliers like Brown Brothers and Partco. Cycle parts however are at least twice as much as a good cycle retailer. Its a shame the training department is not doing its job correctly, with a little fine tuning it could be miles better, I suppose it gives the smaller independent parts retailers a chance, Hey?
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